Guest Experience Agent/ Receptionist

Jebel Ali International Hotels L.L.C; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

JA The Resort in Dubai, UAE, is seeking a Guest Experience Agent who thrives on connecting with people and delivering memorable service in a luxury setting.

Ideal candidates speak English with additional Russian, German, or French language skills, and have at least 2 years in hospitality or guest-facing roles. Protel knowledge is a plus as you welcome guests and create exceptional experiences.

Qualifications

• 2+ years of hospitality/guest-facing experience.
• Ability to create personalized guest experiences.
• Excellent English communication.
• Russian/German/French language skills are valued.
• Familiarity with hotel systems like Protel is a plus.
• Warm, engaging, service-oriented personality.
• Thrives in luxury hospitality environment.

Responsibilities

• Create exceptional first and last impressions through personalized guest interactions.
• Welcome guests with warmth, professionalism, and genuine hospitality.
• Anticipate guest needs and deliver thoughtful solutions before they're requested.
• Act as a trusted point of contact in the resort lobby, providing information and memorable service.
• Promote resort experiences, guest benefits, and loyalty programs to enhance stays.
• Assist with special occasions, VIP arrivals, and guest celebrations.
• Collaborate with colleagues across the resort to ensure seamless guest journeys.
• Turn feedback and requests into opportunities to exceed expectations.

Skills

Hospitality experience

Guest relations

English proficiency

Russian language

German language

French language

Tools

Protel

Job description

Guest Experience Agent

Russian, German & French Speakers Welcome

JA The Resort | Dubai, UAE

Some people check guests in.

You make them feel like they've arrived somewhere special.

At JA The Resort, every arrival is a story waiting to be written. We're looking for a passionate Guest Experience Agent who genuinely enjoys connecting with people, anticipating needs before they're spoken, and turning simple moments into lasting memories.

If you speak Russian, German, or French, love meeting people from around the world, and have a natural talent for making others feel welcome, we'd love to meet you.

What You'll Be Doing

• Creating exceptional first and last impressions through personalized guest interactions
• Welcoming guests with warmth, professionalism, and genuine hospitality
• Anticipating guest needs and delivering thoughtful solutions before they're requested
• Acting as a trusted point of contact in the resort lobby, providing information, assistance, and memorable service
• Promoting resort experiences, guest benefits, and loyalty programs that enhance every stay
• Assisting with special occasions, VIP arrivals, and guest celebrations
• Collaborating with colleagues across the resort to ensure every guest journey feels seamless
• Turning feedback, requests, and challenges into opportunities to exceed expectations

What We're Looking For

• Minimum 2 years of experience in hospitality, guest relations, front office, or a similar guest-facing role
• Confidence in creating personalized and memorable guest experiences
• Excellent communication skills in English
• Additional language skills in Russian, German, or French are highly valued
• Knowledge of hotel systems such as Protel is an advantage
• A naturally warm, engaging, and service-oriented personality
• Someone who thrives in a dynamic luxury hospitality environment

The JA Personality

We believe great hospitality starts with great people.

We're looking for someone who is:

Warm in the way they welcome, connect with, and care for others

Real in every interaction, building genuine relationships with guests and colleagues

Fresh in their approach, bringing positive energy, curiosity, and a desire to continuously improve

Why JA?

Because at JA, hospitality is more than a service.

It's about creating moments guests remember long after they leave.

It's about showing up every day and Giving Our All for our guests, our colleagues, and one another.

Giving Our All. Every Guest. Every Moment. Every Day.

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