Resident Experience Lead

RAK Properties PJSC; Abu Dhabi; On-site; AED 89,280 - 133,920; Full time

Job summary

RAK Properties PJSC in Abu Dhabi is seeking a Community Coordinator to support day‑to‑day operations of the community management team, delivering high‑quality customer service to residents and stakeholders. You will handle records, coordinate events, liaise with vendors, and assist the Community Manager on projects to ensure smooth operation of the community.

Role requires strong communication, organizational skills, and the ability to manage multiple priorities in a customer‑facing environment.

Qualifications

• Bachelor's degree or diploma in Business Administration, Hospitality, Property Management, or related field.
• 2–4 years of experience in community management, customer service, or administration.
• Experience in residential communities or facilities management is an advantage.

Responsibilities

• Resident Customer Service – serve as primary contact for residents and coordinate requests.
• Administrative Support – manage correspondence, reports, and meeting minutes.
• Operations Coordination – coordinate with maintenance, security, contractors, and vendors.
• Community Engagement – plan and execute events and resident communications.
• Compliance Documentation – maintain approvals, permits, and contractor records.
• Financial Vendor Support – assist with invoices, purchase requests, and budgets.
• General Duties – support Community Manager and assist with special projects.

Skills

Interpersonal skills

Customer service

Communication

Organizational skills

Multitasking

Microsoft Office

Problem solving

Cross-functional collaboration

Professionalism

Education

Bachelor's degree or diploma in Business Administration, Hospitality, Property Management, or related field

Tools

Microsoft Office Suite

Job description

RAK Properties PJSC in Abu Dhabi is seeking a Community Coordinator to support day‑to‑day operations of the community management team, delivering high‑quality customer service to residents and stakeholders. You will handle records, coordinate events, liaise with vendors, and assist the Community Manager on projects to ensure smooth operation of the community.

Role requires strong communication, organizational skills, and the ability to manage multiple priorities in a customer‑facing environment.