Resident Engineer

Ghobashgroup; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Ghobashgroup seeks a skilled MFP/Printer Technician to install, commission, maintain, and troubleshoot printers, scanners, and document management equipment at customer sites.

You will diagnose hardware/software issues, perform preventive maintenance, update firmware and drivers, and ensure service records and SLAs are met. A technical diploma or degree with 2–5 years of relevant experience is required.

Qualifications

• Diploma or Bachelor’s degree in Electrical/Electronics/Computer Engineering/IT or related technical discipline.
• Experience in printer, MFP, copier, scanner operations and basic network troubleshooting.

Responsibilities

• Install, configure, commission, and test MFPs and printers at customer locations.
• Conduct preventive maintenance and routine inspections.
• Diagnose and resolve hardware and software faults.
• Analyze error codes to identify root causes.
• Repair/replace defective components and update firmware & drivers.
• Attend service calls and meet SLAs.
• Maintain spare parts, consumables, tools, and equipment.
• Record service activities and complete documentation.

Skills

MFP/printer knowledge

Networking TCP/IP

Windows printer environments

Diagnostic troubleshooting

Preventive maintenance

Education

Diploma or Bachelor’s degree in Electrical/Electronics/Computer Engineering/IT

Job description

JOB SUMMARY

Responsible for the installation, commissioning, preventive maintenance, troubleshooting, repair, and technical support of Multi-Function Printers (MFPs), printers, scanners, and related document management equipment at customer sites. The position involves diagnosing hardware and software, carrying out corrective and preventive maintenance; replacing defective components and consumables; installing firmware and software; and configuring devices according to customer requirements.

DUTIES & RESPONSIBILITIES

• Install, configure, commission, and test new MFPs and printers at customer locations.
• Conduct preventive maintenance
• Diagnose and resolve Hardware and software related faults.
• Analyze machine error codes and diagnostic information to identify root causes.
• Repair and replace defective components, assemblies, and parts.
• Install and update firmware, drivers, and Embedded software.
• Attend breakdown/service calls and ensure timely resolution in line with agreed SLAs.
• Conduct routine machine inspections and identify potential failures before they occur.
• Maintain adequate control of assigned spare parts, consumables, tools, and equipment.
• Record parts replaced and service activities accurately in the service management system.
• Complete service reports, maintenance checklists, meter readings, and other required documentation.

Education

Diploma or Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Information Technology, or a related technical discipline.

Experience

2-5 years of relevant experience in printer, MFP, copier, scanner, basic network troubleshooting and MPS Software.

Skills & Abilities

• Strong knowledge of MFP/printer
• Knowledge of TCP/IP, DHCP, DNS, network printing, and basic network troubleshooting.
• Knowledge of Windows printing environments and printer drivers.

ACCOUNTABILITIES

• Minimise unnecessary repair and replacement costs through effective troubleshooting and preventive maintenance.
• Achieve agreed service KPIs and SLAs.
• Ensure accurate service reports and documentation.
• Maintain high customer satisfaction.