Residences Lounge Assistant

AccorHotels Middle East; Dubai; On-site; AED 33,000 - 50,000; Full time

Job summary

SO/ Dubai is seeking a friendly and professional Residences Lounge Assistant to join our team in Dubai. You will ensure residents and guests have an exceptional experience in our exclusive lounge area, delivering warm, personalised service.

Key duties include greeting guests, handling inquiries and reservations, maintaining lounge cleanliness, serving light refreshments, coordinating with other departments, and providing local information to guests.

Qualifications

• Excellent communication skills in English; knowledge of additional languages is a plus
• Strong customer service orientation with a friendly and approachable demeanor
• Attention to detail and ability to maintain a clean and organized work environment
• Effective time management skills and ability to multitask in a fast-paced setting
• Basic computer skills for managing reservations and guest records
• Knowledge of hospitality industry standards and best practices
• Previous experience in hospitality or customer service roles preferred
• High school diploma or equivalent required
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 25 pounds
• Professional appearance and adherence to grooming standards

Responsibilities

• Greet and welcome residents and guests to the lounge area with a friendly and professional demeanour
• Assist guests with inquiries, requests, and reservations for lounge services
• Maintain the cleanliness and organization of the lounge area, ensuring it meets high standards of hygiene and presentation
• Prepare and serve light refreshments, beverages, and snacks as required
• Monitor and replenish lounge supplies and amenities
• Coordinate with other departments to fulfil guest requests and resolve any issues promptly
• Ensure compliance with health and safety regulations
• Assist in organizing and setting up for special events or gatherings in the lounge area
• Provide information about local attractions, dining options, and services to guests
• Maintain accurate records of guest interactions, requests, and feedback

Skills

Excellent communication

Customer service

Attention to detail

Time management

Reservation systems

Hospitality knowledge

Hospitality experience

Multitasking

Education

High school diploma or equivalent

Tools

Reservations systems

Job description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a friendly and professional Residences Lounge Assistant to join our team in Dubai, United Arab Emirates. As a Residences Lounge Assistant, you will play a crucial role in ensuring our residents and guests have an exceptional experience in our exclusive lounge area. Your warm personality and commitment to outstanding service will contribute to creating a welcoming and comfortable environment for all visitors.

• Greet and welcome residents and guests to the lounge area with a friendly and professional demeanour
• Assist guests with inquiries, requests, and reservations for lounge services
• Maintain the cleanliness and organization of the lounge area, ensuring it meets high standards of hygiene and presentation
• Prepare and serve light refreshments, beverages, and snacks as required
• Monitor and replenish lounge supplies and amenities
• Coordinate with other departments to fulfil guest requests and resolve any issues promptly
• Ensure compliance with health and safety regulations
• Assist in organizing and setting up for special events or gatherings in the lounge area
• Provide information about local attractions, dining options, and services to guests
• Maintain accurate records of guest interactions, requests, and feedback

Qualifications

• Excellent communication skills in English; knowledge of additional languages is a plus
• Strong customer service orientation with a friendly and approachable demeanour
• Attention to detail and ability to maintain a clean and organized work environment
• Effective time management skills and ability to multitask in a fast-paced setting
• Basic computer skills for managing reservations and guest records
• Knowledge of hospitality industry standards and best practices
• Previous experience in hospitality or customer service roles preferred
• High school diploma or equivalent required
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 25 pounds
• Professional appearance and adherence to grooming standards