Residence Concierge

Dorchester Collection

Dubai

On-site

AED 90,000 - 130,000

Full time

9 days ago

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Benefits offered by this job

Competitive Salary Package

Complimentary stays with breakfast in

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company-provided transportation to and

Uniform provided with complimentarylau

Service Charge

Job summary

Dorchester Collection Dubai seeks a Residence Concierge to lead the front of house in the Lana Residences, ensuring warm welcomes and flawless guest experiences. You will supervise Doormen, Lobby and Wellness Hosts, and deliver the high standards the brand is known for.

You will collaborate with other departments, maintain strong resident relationships, and uphold the We Care culture through proactive service and team leadership.

Qualifications

High empathy, resilience, guest-centric approach and strong interpersonal skills.
Excellent communication in English; friendly, professional delivery in interactions.
Experience as Residence Concierge or Guest Service Agent is preferred.

Responsibilities

Oversee front of house operation of the Residence Lobby.
Greet residents and visitors, ensuring a warm, home-like welcome.
Lead, train, supervise, and coach Doormen, Lobby and Wellness Hosts.
Plan daily, weekly, monthly, and quarterly assignments for the concierge team.
Maintain professional written communications with residents and colleagues.

Skills

Empathy

Communication

Guest-focused

Multitasking

Team leadership

English (Strong)

Customer service

Job description

We are not just a collection of hotels and residences, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels and residences, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Residence Concierge you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As a Residence Concierge at The Lana Residences managed by Dorchester Collection Dubai here are just some of the great benefits you will receive:

Competitive Salary Package
Complimentary stays with breakfast included in our sister Dorchester Collection hotels
50% off at bars and restaurants within all of our sister Dorchester Collection hotels
Meals on Duty
Private Medical Insurance
Life Insurance
Flight Allowance every 24 months
Shared Company Accommodation
Company provided transportation to and from work
Uniform provided by the Company with complimentary laundry
Service Charge

What you'll do

You’ll love what you do and take pride in delighting our guests:

You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.
You will oversee the front of house operation of the Residence Lobby.
You will greet residents, their family members and visitors as they arrive/depart, make them feel at home and ensure our residents receive nothing but the best experience.
You will motivate, train, supervise, evaluate and counsel your team of Doormen, Lobby and Wellness Hosts
You will plan daily, weekly, monthly, and quarterly assignments for the Doormen and Lobby and Wellness Hosts.
You will oversee, assist and support when necessary, all the Residents, their families and guests in the Lobby Lounge as well as on the Forecourt or on the Amenity level of The Lana Residences
You will maintain all written communication between residents and The Lana Residences team in a professional and courteous manner.
Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Residence Concierge you’ll have the opportunity to bring these to life and continue to create our legacy.
Communication is what keeps our departments running perfectly. Our Lobby Host must communicate with other departments in order to ensure the alignment remains.

The items shared are the essence of a day in the life of Residence Concierge but we’ll make sure you are provided with specifics on how we care for our Residences.

What you'll bring

You’ll bring your unique personality and passion to the role and the team.
High empathy. Resilient. Guest centricity. Confident. Well spoken. Manage multiple relationships and tasks. Spirit of generosity. Passionate for the brand. Problem solver, quick on their feet. Curious and culturally aware. Proactively seek to connect. Goes above and beyond.
Communication is what keeps our departments running perfectly. Our Residence Concierge must communicate with other departments in order to ensure the alignment remains.
English is the primary language used in our residences. You can comfortably communicate in this language.
Previous experience as Residence Concierge / Guest Service Agent is preferred. High level of English and additional languages are an advantage.

Job Location

United Arab Emirates

Location

Dubai

Who we are

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.
If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

Reference

2026-6451

Reference

2026-6451

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