Reservations & Ticketing Specialist – Flights & Hotels

SQT Tourism; Dubai; On-site; AED 67,000 - 134,000; Full time

Job summary

SQTourism in Dubai is seeking a Reservations Ticketing Agent to join our on-site team. You will manage flight and hotel reservations, issue and modify tickets, and ensure booking accuracy in our reservation systems.

Daily tasks include confirmations, changes, and coordinating with internal teams to deliver smooth travel experiences. We value strong communication, detailed knowledge of travel documentation, and a proactive sales mindset to promote options and add-on services while maintaining

Qualifications

• Practical expertise in reservations and ticketing with accuracy.
• Strong customer-service skills, handling inquiries and requests professionally.
• Knowledge of travel documentation requirements and destinations.

Responsibilities

• Handle flight and hotel reservations, issue and modify tickets.
• Respond to inquiries, provide travel options based on customer needs.
• Maintain up-to-date records in reservation systems.
• Resolve customer issues promptly and support sales initiatives.

Skills

Reservations & Ticketing

Customer Service

Sales Skills

GDS Knowledge

Education

Diploma in Tourism, Hospitality or related field

Tools

GDS booking platforms

Job description

SQTourism in Dubai is seeking a Reservations Ticketing Agent to join our on-site team. You will manage flight and hotel reservations, issue and modify tickets, and ensure booking accuracy in our reservation systems.

Daily tasks include confirmations, changes, and coordinating with internal teams to deliver smooth travel experiences. We value strong communication, detailed knowledge of travel documentation, and a proactive sales mindset to promote options and add-on services while maintaining