Reservations Supervisor - Yield, Rates & Guest Experience

AccorHotel; Dubai; On-site; AED 56,000 - 123,000; Full time

Job summary

AccorHotel in Dubai seeks a Reservations Coordinator to manage and process room bookings promptly, ensuring accuracy and adherence to standards. You will monitor room availability, rate integrity, and policy notes, keeping all records current across the group’s properties.

You will train the reservation team on yield principles, handle guest communications, and coordinate with Sales, Credit, and Guest Relations for last‑minute group bookings or stranded guests.

Qualifications

• Experience in hotel reservations or front office.
• Knowledge of yield pricing and inventory control.
• Excellent communication and teamwork.

Responsibilities

• Manage and process room reservations promptly ensuring accuracy and adherence to established standards and procedures.
• Monitor room availability rates and allotments providing monthly reports on actual materialisation.
• Maintain comprehensive knowledge of all guest rooms suites hotel facilities and services including their locations rates and amenities.
• Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
• Ensure effective inventory control maintain supply pars and reorder when needed within budget constraints.

Skills

Reservation systems

Yield management

Customer service

Tools

Opera PMS

Job description

AccorHotel in Dubai seeks a Reservations Coordinator to manage and process room bookings promptly, ensuring accuracy and adherence to standards. You will monitor room availability, rate integrity, and policy notes, keeping all records current across the group’s properties.

You will train the reservation team on yield principles, handle guest communications, and coordinate with Sales, Credit, and Guest Relations for last‑minute group bookings or stranded guests.