Reservations Agent

Millennium Place Mirdif Hotel; Dubai; On-site; AED 50,000 - 78,000; Full time

Job summary

Millennium Place Mirdif Hotel in Dubai is seeking a Reservations Agent to be the first point of contact for guests seeking room reservations. You will provide exceptional customer service, assist with booking inquiries and ensure accurate and efficient reservation processing.

Responsibilities include handling reservations via phone, email and online platforms, informing on availability and rates, verifying guest details and payment information, and promoting offers while upholding

Responsibilities

• Assist guests in making room reservations through phone, email and online platforms.
• Provide information about room availability, rates and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard health and safety of guests and colleagues.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Job description

Job Description

As a Reservations Agent, you will be the first point of contact for guests looking to make room reservations. Your role involves providing excellent customer service, assisting with booking inquiries, and ensuring accurate and efficient reservation processes.

Key Job Responsibilities

• Assist guests in making room reservations through various communication channels, including phone, email, and online platforms.
• Provide information about room availability, rates, and hotel amenities.
• Ensure accurate and efficient processing of guest reservations.
• Address guest inquiries and concerns related to bookings and accommodation.
• Verify guest information and payment details to confirm reservations.
• Offer assistance and recommendations to guests based on their preferences and needs.
• Promote special offers, packages, and discounts to enhance the guest experience.
• Maintain up-to-date knowledge of hotel policies, procedures, and room types.
• Collaborate with the reservations team to ensure accurate room inventory management.
• Assist with group reservations and bookings as needed.
• Uphold a high standard of customer service and professionalism in all interactions.
• Participate in ongoing training to improve reservation skills and knowledge.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Requirements