Reservations Supervisor

AccorHotel; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

AccorHotel (Dubai) is seeking a Reservation Supervisor to lead the reservations team, ensure efficient booking processing, and maximize revenue through effective inventory control and coordination with related departments.

The role requires strong knowledge of reservation systems, Opera PMS, and a track record in front-office operations within a fast-paced hospitality setting.

Qualifications

• Excellent communication and interpersonal skills.
• Strong knowledge of reservation systems and property management software.
• Demonstrated problem-solving and decision-making skills.

Responsibilities

• Manage and process room reservations promptly ensuring accuracy and adherence to established standards and procedures.
• Monitor room availability rates and allotments providing monthly reports on actual materialisation.
• Maintain comprehensive knowledge of all guest rooms suites hotel facilities and services including their locations rates and amenities.
• Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
• Ensure effective inventory control maintain supply pars and reorder when needed within budget constraints.
• Train and communicate yield management principles and room inventory control to the reservation team.
• Manage and update all guest booking materials including vouchers guarantee letters and e‑mail correspondence.
• Monitor and update room rates packages and standardised wording for notes and comments informing relevant sections of any changes.
• Maintain proficiency in Opera and other reservation software systems.
• Perform other duties as assigned by the Department head and adhere to Reservations Policies and Procedures.

Skills

Communication

Interpersonal skills

Multitasking

Problem solving

Attention to detail

Revenue management knowledge

Tools

Opera PMS

Job description

As a Reservation Supervisor you will play a crucial role in managing our reservation department ensuring exceptional guest experiences and maximizing revenue through efficient booking processes.

• Manage and process room reservations promptly ensuring accuracy and adherence to established standards and procedures.
• Monitor room availability rates and allotments providing monthly reports on actual materialisation.
• Maintain comprehensive knowledge of all guest rooms suites hotel facilities and services including their locations rates and amenities.
• Collaborate with Sales & Credit department regarding credit status and take appropriate actions when necessary.
• Ensure effective inventory control maintain supply pars and reorder when needed within budget constraints.
• Train and communicate yield management principles and room inventory control to the reservation team.
• Manage and update all guest booking materials including vouchers guarantee letters and e‑mail correspondence.
• Monitor and update room rates packages and standardised wording for notes and comments informing relevant sections of any changes.
• Maintain proficiency in Opera and other reservation software systems.
• Perform other duties as assigned by the Department head and adhere to Reservations Policies and Procedures.

Qualifications :

• Minimum of 3-5 years of experience in hotel reservations or front office operations
• Proven supervisory experience in a hospitality environment
• Strong knowledge of reservation systems and property management software
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Demonstrated problem-solving and decision‑making skills
• Strong attention to detail and accuracy in data entry and financial transactions
• Knowledge of revenue management principles and practices

Remote Work :

No

Employment Type :

Full-time