Reservations Agent

AccorHotel; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

AccorHotel in the United Arab Emirates is seeking a Reservations Agent to manage inquiries and bookings across phone, email, and online channels. The role emphasizes accuracy, personalized service, and contribution to occupancy and revenue goals.

The successful candidate will maintain guest records in the PMS, respond promptly to requests, and coordinate with Front Office, Sales, and Housekeeping to ensure a seamless guest experience while aiming to maximize revenue through upselling and package

Qualifications

• Bachelor's degree in Hotel or Tourism Management or equivalent.
• Minimum 2 years of experience in a similar capacity.
• Good reading, writing and oral proficiency in English.
• Proficient in MS Excel, Word, PowerPoint and relevant systems.

Responsibilities

• Handle room reservation inquiries and bookings via phone, email, and online channels.
• Maintain accurate guest and reservation records in the PMS.
• Upsell room categories, packages and hotel services to maximize revenue.
• Coordinate with Front Office, Sales, Housekeeping and other departments to ensure smooth guest service.

Skills

Communication

Attention to detail

Customer service

English proficiency

Education

Bachelor's degree in Hotel or Tourism Management

Tools

MS Excel

MS Word

PowerPoint

Job description

We are seeking a professional and customer-focused Reservations Agent to join our reservations team The successful candidate will be responsible for handling room reservation inquiries and bookings through telephone email online channels and other communication platforms The role requires excellent communication skills attention to detail and the ability to provide personalized service while achieving hotel revenue and occupancy objectives Handle room reservation inquiries bookings modifications and cancellations efficiently Provide accurate information on room availability rates packages and hotel facilities Maintain accurate guest and reservation records in the hotel PMS booking system Respond promptly and professionally to calls emails and online booking requests Upsell room categories packages and additional hotel services to maximize revenue Coordinate with Front Office Sales Housekeeping and other departments to ensure smooth guest service Follow hotel reservation policies and achieve departmental targets for occupancy revenue and guest satisfaction

Our experience and skills include:

• Bachelor's degree in Hotel or Tourism Management or equivalent combination of education.
• Minimum 2 years of experience in a similar capacity
• Good reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, PowerPoint and relevant systems