Reservations Specialist: Expert Guest Service & Booking

Bvlgari Hotels & Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Bulgari Hotels & Resorts in Dubai is seeking a Reservations Associate to process reservation requests by phone, fax, or mail, and to verify availability and rates.

Your role includes explaining policies, handling special requests, and documenting data in the reservation system while maintaining confidentiality and professional standards. No related work experience required; High school diploma or GED preferred.

Qualifications

• High school diploma or GED required.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Process all reservation requests received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type.
• Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests and input data in the reservation system.
• Follow escalation procedures and maintain confidentiality and professional appearance.

Education

High school diploma or GED

Job description

Bulgari Hotels & Resorts in Dubai is seeking a Reservations Associate to process reservation requests by phone, fax, or mail, and to verify availability and rates.

Your role includes explaining policies, handling special requests, and documenting data in the reservation system while maintaining confidentiality and professional standards. No related work experience required; High school diploma or GED preferred.