Reservations & Revenue Manager – Luxury Resort

AccorHotels Middle East; Abu Dhabi; On-site; AED 180,000 - 360,000; Full time

Job summary

Mövenpick Resort Al Marjan Island, part of AccorHotels, seeks an experienced Reservations Manager to lead the reservations team, optimise room inventory, and drive revenue across distribution channels. You will collaborate with Revenue, Sales, and Front Office to deliver superior guest experiences during a growth phase with a second hotel opening.

The role requires 3–5 years in hotel reservations, with supervisory experience, plus proficiency in OPERA PMS and CRS systems.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Tourism, Business Administration, or related field.
• 3–5 years in hotel reservations; 1–2 years in supervision.
• Luxury/upscale hotel experience preferred.
• Proficiency in OPERA PMS; strong CRS and online distribution knowledge.
• Understanding of revenue management, forecasting, pricing, inventory.
• Strong analytical, organizational, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Pre-opening or cluster hotel experience is an asset.

Responsibilities

• Oversee daily operations of Reservations Department; handle inquiries and bookings.
• Support Director of Revenue with revenue management strategies.
• Monitor room rates, inventory, occupancy, and demand to maximise revenue.
• Prepare daily/weekly/monthly reservations reports and forecasts.
• Ensure accurate reservations across distribution channels (website, OTAs, GDS, etc.).
• Assist with rate loading, availability, restrictions, and inventory control.
• Collaborate with Revenue Management, Sales, Front Office, and Marketing to improve performance.
• Monitor reservations, upselling opportunities, and performance against targets.
• Develop and standardise reservations procedures and service standards.
• Handle escalated guest enquiries, amendments, cancellations, and requests.
• Lead, coach, and develop the Reservations team; promote accountability.
• Ensure compliance with policies and brand standards.
• Support opening of second hotel and cluster responsibilities.
• Develop cluster-wide revenue and reservations strategies.
• Coordinate inventory, rates, and distribution to maximise revenue.
• Support recruitment, onboarding, and training for new Reservations teams.
• Contribute to pre-opening preparations for the second property.

Skills

Reservations management

Leadership

Revenue management

Forecasting

Distribution channels

OPERA PMS

Customer service

Multi-project handling

Education

Bachelor's degree or diploma in Hospitality Management, Tourism, Business Administration, or related field

Tools

OPERA PMS

CRS

Job description

Mövenpick Resort Al Marjan Island, part of AccorHotels, seeks an experienced Reservations Manager to lead the reservations team, optimise room inventory, and drive revenue across distribution channels. You will collaborate with Revenue, Sales, and Front Office to deliver superior guest experiences during a growth phase with a second hotel opening.

The role requires 3–5 years in hotel reservations, with supervisory experience, plus proficiency in OPERA PMS and CRS systems.