Luxury Reservations & Revenue Manager

Accor; Ras Al Khaimah; On-site; AED 180,000 - 240,000; Full time

Job summary

Mövenpick Resort Al Marjan Island, part of Accor, is seeking a Reservations Manager to lead the Reservations team and deliver warm, personalised service that drives revenue and guest satisfaction.

You will oversee all reservation activities, optimise inventory, and collaborate with Revenue, Sales, Front Office and Marketing to ensure seamless booking experiences. This role also envisions evolving into a Cluster Reservations Management position with the opening of a second hotel.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 3–5 years of experience in hotel reservations, with at least 1–2 years in a supervisory or managerial position.
• Previous experience in a luxury or upscale hotel environment is preferred.
• Proven experience in using OPERA PMS, with a strong understanding of Central Reservation Systems (CRS) and online distribution channels.
• Good understanding of revenue management principles, forecasting, pricing strategies, and inventory management.
• Strong analytical, organisational, communication, and leadership skills.
• Ability to manage multiple priorities and work effectively in a fast-paced hospitality environment.
• Experience in pre-opening operations or cluster hotel environments would be an advantage.

Responsibilities

• Oversee the daily operations of the Reservations Department, ensuring enquiries and bookings are handled efficiently and professionally.
• Support the Director of Revenue in implementing revenue management strategies and achieving business objectives.
• Monitor rates, inventory, occupancy, booking pace, and market demand to maximise room revenue and growth opportunities.
• Prepare and analyse reservations reports, forecasts, and performance updates to inform decisions.
• Coordinate reservations across all channels: website, OTAs, GDS, and other platforms.
• Lead, coach, and develop the Reservations team and ensure adherence to standards.

Skills

OPERA PMS

Central Reservation Systems

Revenue management

Forecasting

Leadership

Communication

Education

Bachelor's degree or diploma in Hospitality Management

Job description

Mövenpick Resort Al Marjan Island, part of Accor, is seeking a Reservations Manager to lead the Reservations team and deliver warm, personalised service that drives revenue and guest satisfaction.

You will oversee all reservation activities, optimise inventory, and collaborate with Revenue, Sales, Front Office and Marketing to ensure seamless booking experiences. This role also envisions evolving into a Cluster Reservations Management position with the opening of a second hotel.