Luxury Reservations & Revenue Manager

Mövenpick Hotels & Resorts; Ras Al Khaimah; On-site; AED 120,000 - 240,000; Full time

Job summary

Mövenpick Hotels & Resorts in Ras Al Khaimah is looking for a Reservations Manager to lead the Reservations team, deliver warm, personalised, and efficient service, and optimise room inventory across channels to maximise revenue.

The role includes overseeing daily operations, supporting the Director of Revenue with forecasting and pricing, and developing procedures for future cluster operations as a second Mövenpick property opens.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field.
• 3–5 years of experience in hotel reservations, with 1–2 years in a supervisory or managerial position.
• Experience in a luxury or upscale hotel environment is preferred.
• Proven experience using OPERA PMS and a strong understanding of CRS and online distribution channels.
• Strong knowledge of revenue management principles, forecasting, pricing strategies, and inventory management.

Responsibilities

• Oversee the daily operations of the Reservations Department, ensuring enquiries and bookings are handled efficiently and professionally.
• Provide direct support to the Director of Revenue in implementing revenue management strategies.
• Monitor room rates, inventory, occupancy, booking pace, pickup, and market demand to maximise revenue.
• Prepare and analyse reservations reports, forecasts, and performance updates for informed decisions.
• Ensure accurate management of reservations across distribution channels (website, OTAs, GDS).
• Assist with rate loading, availability, restrictions, and inventory control across systems.
• Collaborate with Revenue, Sales, Front Office, and Marketing to optimise performance and guest experience.
• Lead, coach, and develop the Reservations team; drive accountability and service excellence.
• Develop and standardise reservations procedures and service delivery standards across the cluster.

Skills

Revenue management

Forecasting

Leadership

Customer service

Multi-tasking

Education

Bachelor's degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field

Tools

OPERA PMS

CRS

Job description

Mövenpick Hotels & Resorts in Ras Al Khaimah is looking for a Reservations Manager to lead the Reservations team, deliver warm, personalised, and efficient service, and optimise room inventory across channels to maximise revenue.

The role includes overseeing daily operations, supporting the Director of Revenue with forecasting and pricing, and developing procedures for future cluster operations as a second Mövenpick property opens.