Reservations Manager

AccorHotels Middle East; Abu Dhabi; On-site; AED 180,000 - 360,000; Full time

Job summary

Mövenpick Resort Al Marjan Island, part of AccorHotels, seeks an experienced Reservations Manager to lead the reservations team, optimise room inventory, and drive revenue across distribution channels. You will collaborate with Revenue, Sales, and Front Office to deliver superior guest experiences during a growth phase with a second hotel opening.

The role requires 3–5 years in hotel reservations, with supervisory experience, plus proficiency in OPERA PMS and CRS systems.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Tourism, Business Administration, or related field.
• 3–5 years in hotel reservations; 1–2 years in supervision.
• Luxury/upscale hotel experience preferred.
• Proficiency in OPERA PMS; strong CRS and online distribution knowledge.
• Understanding of revenue management, forecasting, pricing, inventory.
• Strong analytical, organizational, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Pre-opening or cluster hotel experience is an asset.

Responsibilities

• Oversee daily operations of Reservations Department; handle inquiries and bookings.
• Support Director of Revenue with revenue management strategies.
• Monitor room rates, inventory, occupancy, and demand to maximise revenue.
• Prepare daily/weekly/monthly reservations reports and forecasts.
• Ensure accurate reservations across distribution channels (website, OTAs, GDS, etc.).
• Assist with rate loading, availability, restrictions, and inventory control.
• Collaborate with Revenue Management, Sales, Front Office, and Marketing to improve performance.
• Monitor reservations, upselling opportunities, and performance against targets.
• Develop and standardise reservations procedures and service standards.
• Handle escalated guest enquiries, amendments, cancellations, and requests.
• Lead, coach, and develop the Reservations team; promote accountability.
• Ensure compliance with policies and brand standards.
• Support opening of second hotel and cluster responsibilities.
• Develop cluster-wide revenue and reservations strategies.
• Coordinate inventory, rates, and distribution to maximise revenue.
• Support recruitment, onboarding, and training for new Reservations teams.
• Contribute to pre-opening preparations for the second property.

Skills

Reservations management

Leadership

Revenue management

Forecasting

Distribution channels

OPERA PMS

Customer service

Multi-project handling

Education

Bachelor's degree or diploma in Hospitality Management, Tourism, Business Administration, or related field

Tools

OPERA PMS

CRS

Job description

Job description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.

Reservations Manager

As the beginning of every remarkable guest journey, you will lead the Reservations team in delivering warm, personalised, and efficient service, ensuring every guest feels valued from their very first interaction. As Reservations Manager, you will oversee all reservation activities, drive revenue opportunities, optimise room inventory, and create seamless booking experiences that set the stage for an exceptional stay.

This position is also envisioned to evolve into a Cluster Reservations Management role in the future, in line with the opening of our second hotel.

What you will be doing:

• Oversee the daily operations of the Reservations Department, ensuring all enquiries and bookings are handled efficiently and professionally.

• Provide direct support to the Director of Revenue in implementing revenue management strategies and achieving overall business objectives.

• Monitor room rates, inventory, occupancy, booking pace, pickup, and market demand to maximise room revenue and identify opportunities for growth.

• Prepare and analyse daily, weekly, and monthly reservations reports, forecasts, and performance updates to support informed business decisions.

• Ensure accurate management of reservations across all distribution channels, including the hotel's website, OTAs, GDS, and other booking platforms.

• Assist with rate loading, availability, restrictions, and inventory control across all systems.

• Work closely with the Revenue Management, Sales, Front Office, and Marketing teams to optimise business performance and enhance the guest experience.

• Monitor reservation conversion, upselling opportunities, and departmental performance against established targets.

• Develop and implement reservations procedures and standards to ensure operational efficiency and consistency.

• Handle escalated guest enquiries, booking amendments, cancellations, and special requests professionally.

• Lead, coach, and develop the Reservations team, fostering a culture of accountability, teamwork, and service excellence.

• Ensure compliance with hotel policies, brand standards, and established service procedures.

• In line with the opening of the second hotel, take on future cluster responsibilities, supporting the Director of Revenue in overseeing reservations operations across both properties.

• Support the development and implementation of cluster-wide revenue and reservations strategies, ensuring alignment in pricing, inventory management, and distribution.

• Establish and standardise reservations procedures, systems, and service delivery standards across both properties.

• Coordinate room inventory, rates, and distribution strategies to maximise revenue opportunities across the hotel cluster.

• Support the recruitment, onboarding, training, and development of Reservations teams for the new property.

• Play an active role in the pre-opening preparations, ensuring a seamless transition and successful implementation of reservations operations at the second hotel.

Your experience and skills include:

• Bachelor's degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field.

• Minimum 3–5 years of experience in hotel reservations, with at least 1–2 years in a supervisory or managerial position.

• Previous experience in a luxury or upscale hotel environment is preferred.

• Proven experience in using OPERA PMS, with a strong understanding of Central Reservation Systems (CRS) and online distribution channels.

• Good understanding of revenue management principles, forecasting, pricing strategies, and inventory management.

• Strong analytical, organisational, communication, and leadership skills.

• Ability to manage multiple priorities and work effectively in a fast-paced hospitality environment.

• Experience in pre-opening operations or cluster hotel environments would be an advantage.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

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