Reservations Manager

Mövenpick Hotels & Resorts; Ras Al Khaimah; On-site; AED 120,000 - 240,000; Full time

Job summary

Mövenpick Hotels & Resorts in Ras Al Khaimah is looking for a Reservations Manager to lead the Reservations team, deliver warm, personalised, and efficient service, and optimise room inventory across channels to maximise revenue.

The role includes overseeing daily operations, supporting the Director of Revenue with forecasting and pricing, and developing procedures for future cluster operations as a second Mövenpick property opens.

Qualifications

• Bachelor's degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field.
• 3–5 years of experience in hotel reservations, with 1–2 years in a supervisory or managerial position.
• Experience in a luxury or upscale hotel environment is preferred.
• Proven experience using OPERA PMS and a strong understanding of CRS and online distribution channels.
• Strong knowledge of revenue management principles, forecasting, pricing strategies, and inventory management.

Responsibilities

• Oversee the daily operations of the Reservations Department, ensuring enquiries and bookings are handled efficiently and professionally.
• Provide direct support to the Director of Revenue in implementing revenue management strategies.
• Monitor room rates, inventory, occupancy, booking pace, pickup, and market demand to maximise revenue.
• Prepare and analyse reservations reports, forecasts, and performance updates for informed decisions.
• Ensure accurate management of reservations across distribution channels (website, OTAs, GDS).
• Assist with rate loading, availability, restrictions, and inventory control across systems.
• Collaborate with Revenue, Sales, Front Office, and Marketing to optimise performance and guest experience.
• Lead, coach, and develop the Reservations team; drive accountability and service excellence.
• Develop and standardise reservations procedures and service delivery standards across the cluster.

Skills

Revenue management

Forecasting

Leadership

Customer service

Multi-tasking

Education

Bachelor's degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field

Tools

OPERA PMS

CRS

Job description

Company Description

Get ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms, water sports, and a year round Kids Club make it an ideal holiday destination. Whatever your pace, in the sea or on land, enjoy an experience fueled environment.

Job Description

Reservations Manager

As the beginning of every remarkable guest journey, you will lead the Reservations team in delivering warm, personalised, and efficient service, ensuring every guest feels valued from their very first interaction. As Reservations Manager, you will oversee all reservation activities, drive revenue opportunities, optimise room inventory, and create seamless booking experiences that set the stage for an exceptional stay.

This position is also envisioned to evolve into a Cluster Reservations Management role in the future, in line with the opening of our second hotel.

What You Will Be Doing

• Oversee the daily operations of the Reservations Department, ensuring all enquiries and bookings are handled efficiently and professionally.
• Provide direct support to the Director of Revenue in implementing revenue management strategies and achieving overall business objectives.
• Monitor room rates, inventory, occupancy, booking pace, pickup, and market demand to maximise room revenue and identify opportunities for growth.
• Prepare and analyse daily, weekly, and monthly reservations reports, forecasts, and performance updates to support informed business decisions.
• Ensure accurate management of reservations across all distribution channels, including the hotel's website, OTAs, GDS, and other booking platforms.
• Assist with rate loading, availability, restrictions, and inventory control across all systems.
• Work closely with the Revenue Management, Sales, Front Office, and Marketing teams to optimise business performance and enhance the guest experience.
• Monitor reservation conversion, upselling opportunities, and departmental performance against established targets.
• Develop and implement reservations procedures and standards to ensure operational efficiency and consistency.
• Handle escalated guest enquiries, booking amendments, cancellations, and special requests professionally.
• Lead, coach, and develop the Reservations team, fostering a culture of accountability, teamwork, and service excellence.
• Ensure compliance with hotel policies, brand standards, and established service procedures.
• In line with the opening of the second hotel, take on future cluster responsibilities, supporting the Director of Revenue in overseeing reservations operations across both properties.
• Support the development and implementation of cluster-wide revenue and reservations strategies, ensuring alignment in pricing, inventory management, and distribution.
• Establish and standardise reservations procedures, systems, and service delivery standards across both properties.
• Coordinate room inventory, rates, and distribution strategies to maximise revenue opportunities across the hotel cluster.
• Support the recruitment, onboarding, training, and development of Reservations teams for the new property.
• Play an active role in the pre-opening preparations, ensuring a seamless transition and successful implementation of reservations operations at the second hotel.

Qualifications

Your experience and skills include:

• Bachelor's degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 3–5 years of experience in hotel reservations, with at least 1–2 years in a supervisory or managerial position.
• Previous experience in a luxury or upscale hotel environment is preferred.
• Proven experience in using OPERA PMS, with a strong understanding of Central Reservation Systems (CRS) and online distribution channels.
• Good understanding of revenue management principles, forecasting, pricing strategies, and inventory management.
• Strong analytical, organisational, communication, and leadership skills.
• Ability to manage multiple priorities and work effectively in a fast-paced hospitality environment.
• Experience in pre-opening operations or cluster hotel environments would be an advantage.

Additional Information

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