Reservations Manager - Luxury Resort & Revenue Growth

Jumeirah; Dubai; On-site; AED 180,000 - 360,000; Full time

Benefits offered by this job

Healthcare & life insurance

Paid annual leave & flights

Colleague discounts

Learning & development

Internal mobility

Tax-free salary UAE

Job summary

Jumeirah, Madinat Jumeirah, Dubai, seeks an Assistant Manager – Restaurant Reservation to join our luxury hospitality team. This role oversees reservations operations, drives KPI performance, and collaborates with Sales, Revenue, and Hotel Operations to maximize revenue and guest satisfaction.

The ideal candidate has a hotel management degree, revenue management knowledge, and 5–8 years in reservations or similar roles.

Qualifications

• Degree in Hotel Management from an accredited university.
• Revenue Management qualification is desirable.
• Advanced knowledge of PMS systems and strong computer skills.
• Excellent communication, customer relationship, and conflict management skills.
• Strong team player who is flexible, adaptable, diversity-focused, and able to manage time effectively.

Responsibilities

• Ensure reservations KPIs and standards met with internal and external teams.
• Collaborate with Sales, Revenue, and Hotel Operations to maximize revenue.
• Oversee daily/weekly/monthly reservations activities, audits, and group bookings.
• Monitor revenue, finance, and guest experience risks; resolve guest complaints promptly.
• Keep the team updated on property information, rates, services and selling strategies.
• Lead, coach and develop the Reservations team through training and reviews.

Skills

PMS knowledge

Communication

Customer relations

Conflict management

Teamwork

Time management

Adaptability

Education

Degree in Hotel Management

Revenue Management qualification

Tools

PMS systems

Job description

Jumeirah, Madinat Jumeirah, Dubai, seeks an Assistant Manager – Restaurant Reservation to join our luxury hospitality team. This role oversees reservations operations, drives KPI performance, and collaborates with Sales, Revenue, and Hotel Operations to maximize revenue and guest satisfaction.

The ideal candidate has a hotel management degree, revenue management knowledge, and 5–8 years in reservations or similar roles.