Reservations & Guest Experience Specialist

Ennismore; Hatta; On-site; AED 90,000 - 150,000; Full time

Benefits offered by this job

Great healthcare

Competitive salary

Perks across Ennismore brands

Job summary

Caravan by Our Habitas Hatta in the UAE seeks a Reservations Agent to be a key first point of contact, turning guest interest into memorable stays. You will handle inquiries, manage bookings, and provide tailored recommendations for experiences, dining, and wellness.

You will work with Front Office, Revenue, Sales and Operations to maximise occupancy and revenue while delivering warm, personalised service in a on-site, nature-forward setting. Fluency in English is essential, others are a plus.

Qualifications

• Reservations experience in hospitality preferred.
• Warm and engaging with a genuine desire to understand guests.
• Excellent verbal and written communication via telephone, email and digital channels.
• Comfort identifying opportunities to convert enquiries and upsell without compromising the guest experience.
• Previous experience with hotel PMS or reservations systems is an advantage.
• Highly organized and accurate when managing reservations, guest information, rates, payments and requests.
• Ability to respond calmly to changing guest requirements and solve problems.
• Team player, collaborating with Front Office, Revenue, Sales and Operations for a seamless journey.
• Fluency in English; additional languages are a plus.
• Genuine interest in travel, nature, adventure, wellness and experiential hospitality.

Responsibilities

• Handle guest reservation enquiries across telephone, email, online channels and other booking platforms with warmth, professionalism and efficiency.
• Manage new reservations, amendments and cancellations accurately within the property management and reservations systems.
• Provide guests with clear information about accommodation, rates, packages, experiences, dining, wellness and activities at Caravan by Our Habitas Hatta.
• Understand each guest’s needs and preferences, recommending suitable accommodation, experiences and packages for a personalised stay.
• Convert enquiries into confirmed bookings through confident communication and product knowledge.
• Identify opportunities to upsell and cross-sell accommodation categories, packages and experiences.
• Maintain accurate guest profiles, booking details, preferences, and payment information in systems.
• Ensure rates, availability, booking conditions and cancellation policies are communicated clearly.
• Process deposits and payments per property procedures and keep records.
• Coordinate with Front Office and Operations for VIPs and special requests.
• Collaborate with Revenue and Sales to support occupancy and revenue goals.
• Respond promptly to enquiries, maintaining high service standards.

Skills

Reservations experience

Guest experience

Communication

Commercial awareness

Systems knowledge

Attention to detail

Problem solving

Team collaboration

Language skills

Brand & cultural fit

Great personality

Tools

PMS/Booking systems

Job description

Caravan by Our Habitas Hatta in the UAE seeks a Reservations Agent to be a key first point of contact, turning guest interest into memorable stays. You will handle inquiries, manage bookings, and provide tailored recommendations for experiences, dining, and wellness.

You will work with Front Office, Revenue, Sales and Operations to maximise occupancy and revenue while delivering warm, personalised service in a on-site, nature-forward setting. Fluency in English is essential, others are a plus.