Reservations & Guest Experience Specialist

SmartRecruiters, Inc.; Hatta; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Great healthcare

Competitive salary

Job summary

Caravan by Our Habitas Hatta is seeking a Reservations Agent to be a key point of contact for guests from enquiry to final booking. You will respond to inquiries, manage reservations, and share personalised recommendations to ensure a memorable stay.

Working closely with Front Office, Revenue and Operations, you will maximise booking opportunities while maintaining high service standards. Fluency in English and a guest-centric approach are essential.

Qualifications

• Reservations experience or guest services background preferred.
• Strong communication skills, both verbal and written.
• Commercial awareness and ability to upsell without compromising service.
• Fluency in English; other languages a plus.
• Attention to detail and accuracy in bookings.

Responsibilities

• Handle reservation enquiries via phone, email, and online channels with warmth and efficiency.
• Process new reservations, amendments and cancellations in PMS/reservation systems.
• Provide guests with clear information on rates, packages, dining, wellness and activities.
• Identify opportunities to upsell experiences and packages while ensuring relevance to guests.
• Coordinate with Front Office, Revenue and Sales to support occupancy and revenue goals.

Job description

Caravan by Our Habitas Hatta is seeking a Reservations Agent to be a key point of contact for guests from enquiry to final booking. You will respond to inquiries, manage reservations, and share personalised recommendations to ensure a memorable stay.

Working closely with Front Office, Revenue and Operations, you will maximise booking opportunities while maintaining high service standards. Fluency in English and a guest-centric approach are essential.