Reservations Assistant

RTC-1 Employment Services; Dubai; On-site; AED 33,000 - 45,000; Full time

Job summary

RTC-1 Employment Services is assisting a Dubai-based travel company to hire a Reservations Assistant. This full-time role requires handling reservations across flights, hotels, tours and holiday packages.

You will deliver exceptional service via phone, email and chat, ensure bookings comply with airline and hotel policies, and coordinate with sales, operations and suppliers to monitor availability and trends.

Qualifications

• Minimum 2–3 years in customer service, administration, reservations or related roles.
• Excellent verbal and written communication; customer-focused.
• Proficient in MS Office and comfortable with booking/CRM systems.
• Open to Tagalog speakers; UAE experience not required.

Responsibilities

• Handle reservations for flights, hotels, tours, and packages using travel booking platforms/software.
• Provide service via phone, email, and chat; resolve inquiries, issues, and special requests promptly.
• Ensure bookings comply with airline, hotel, and regulatory requirements; prepare itineraries and tickets accurately.
• Coordinate with sales, operations, and suppliers to confirm bookings and monitor availability and trends.

Skills

Customer service

Communication

MS Office

Booking platforms

CRM system

Tools

Booking platforms

CRM software

Reservation software

Job description

Position Title: Reservations Assistant

Employment Type: Full Time

Salary AED: up to 3K -4K inclusive depending on experience and qualifications

Job Location: Dubai, UAE

About the Client: A Dubai-based travel company with more than 20 years of experience delivering exceptional holiday experiences worldwide.

Job Description

• Handle reservations for flights, hotels, tours, and holiday packages accurately and efficiently using travel booking platforms/software
• Provide exceptional service to clients via phone, email, and chat; resolve inquiries, issues, and special requests promptly and professionally.
• Ensure all bookings comply with airline, hotel, and regulatory requirements; prepare itineraries, tickets, and travel documents accurately.
• Coordinate with sales, operations, and suppliers to confirm bookings, update availability, and provide management with booking trends and client feedback.

Requirements

• Open to Tagalog speakers, 32 years old and below
• Candidates with or without UAE experience are welcome to apply, with a minimum of 2–3 years of relevant experience in customer service, administration, reservations, sales support, travel, or other client-facing roles.
• Excellent verbal and written communication skills, with a professional and customer-focused approach.
• Proficient in MS Office and comfortable learning or using booking, reservation, CRM, or other business systems.