Reservations Agent – Hotel Bookings

SQT Tourism; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

SQT Tourism in Dubai is seeking a Reservations Agent to manage hotel bookings and inquiries, ensuring accurate details and timely confirmations. The role involves checking availability, preparing offers, updating systems, and coordinating with hotels to secure best rates and conditions.

The position requires Arabic-speaking candidates with strong English communication, excellent customer service, and professional phone etiquette to handle inquiries and changes while maintaining clear reservation

Qualifications

• Minimum 2 years of experience in hotel reservations or a similar role.
• Arabic-speaking with good English communication skills.
• Strong reservations skills and experience with hotel reservation systems.
• Excellent customer service and communication skills.
• Professional phone etiquette and receptionist duties experience.
• Attention to detail and accuracy in data entry and rate management.
• Proficiency in basic computer applications.
• On-site in Dubai and ability to work under pressure.
• Experience dealing with hotels, suppliers, and clients preferred.

Responsibilities

• Handle hotel reservation inquiries via phone, email, and online channels.
• Check availability and prepare offers with best rates.
• Update reservation systems and coordinate with hotels and internal teams to secure rates and conditions.
• Provide courteous customer service and respond to client requests and changes.
• Resolve booking issues and maintain accurate records of all reservations.

Skills

Reservations skills

Arabic language

English communication

Customer service

Phone etiquette

Data entry

PMS software

Tools

PMS software

Reservation systems

Job description

The Reservations Agent – Hotel role is a full-time, on-site position based in Dubai. The Reservations Agent will handle hotel reservation inquiries via phone, email, and online channels, ensuring accurate booking details and timely confirmations. Responsibilities include checking availability, preparing offers, updating reservation systems, and coordinating with hotels and internal teams to secure the best rates and conditions.

The role also involves providing courteous customer service, responding to client requests and changes, resolving booking issues, and maintaining clear and accurate records of all reservations.

Qualifications

• Minimum 2 years of experience in hotel reservations or a similar role within the hospitality, hotel, or tourism industry is required.
• Arabic-speaking is required, with good English communication skills.
• Strong reservations skills, including managing bookings, modifying itineraries, and working with hotel reservation systems.
• Excellent customer service and communication skills to handle inquiries, resolve issues, and build positive client relationships.
• Professional phone etiquette and experience with receptionist duties, including handling calls, messages, and guest inquiries.
• Strong attention to detail and accuracy in data entry, documentation, booking details, and rate management.
• Proficiency in basic computer applications and reservation or PMS software.
• Ability to work on-site in Dubai, manage multiple tasks, and meet deadlines in a fast-paced environment.
• Prior experience dealing directly with hotels, suppliers, and clients is preferred.
• Ability to work efficiently under pressure and respond to reservation requests promptly.