Reservations Agent

Remote DXB; Ras Al Khaimah; On-site; AED 134,000 - 201,000; Full time

Job summary

Sofitel Al Hamra Beach Resort in Ras Al-Khaimah, UAE, seeks aReservations Specialist to manage room bookings via phone, email, and online channels. You will guide guests with available room types, policies, and payments, while ensuring accuracy of details and special requests.

Upselling opportunities, corporate bookings, and direct-booking strategies are part of the role. Collaborate with Front Office, Housekeeping, Sales, and Revenue teams to optimize guest experiences.

Qualifications

• Excellent phone communication and interpersonal skills.
• Strong computer proficiency and typing accuracy.
• Experience using reservation systems and booking platforms.
• Exceptional organizational and time management abilities.
• Proficiency in email communication and multi-channel interaction.
• Solid understanding of payment processing and billing procedures.
• Ability to prioritize multiple tasks and work independently.
• Strong problem-solving skills.

Responsibilities

• Manage individual room reservations via phone, email, booking channels, and website platforms.
• Demonstrate comprehensive knowledge of room types, availability, and hotel policies.
• Review and verify booking details, payments, and special requests prior to arrival.
• Process payments and handle documentation for advance purchase and corporate bookings.
• Identify and communicate upselling opportunities such as room upgrades and dining experiences.
• Support revenue strategy by analyzing booking patterns and optimizing conversion rates.
• Drive direct bookings and maintain consistency across OTA platforms.
• Collaborate with Front Office, Housekeeping, Sales, and Revenue teams.
• Maintain accurate rooming lists, billing instructions, and guest preferences.

Skills

Phone communication

Computer proficiency

Reservation systems

Time management

Email communication

Payment processing

Multitasking

Problem solving

Tools

Hotel management software

Job description

Responsibilities

• Manage individual room reservations via phone, email, booking channels, and website platforms
• Demonstrate comprehensive knowledge of room types, availability, and hotel policies
• Review and verify booking details, payments, and special requests prior to arrival
• Process payments and handle documentation for advance purchase and corporate bookings
• Identify and communicate upselling opportunities such as room upgrades and dining experiences
• Support revenue strategy by analyzing booking patterns and optimizing conversion rates
• Drive direct bookings and maintain consistency across OTA platforms
• Collaborate with Front Office, Housekeeping, Sales, and Revenue teams
• Maintain accurate rooming lists, billing instructions, and guest preferences

Requirements

• Excellent phone communication and interpersonal skills
• Strong computer proficiency and typing accuracy
• Experience using reservation systems and booking platforms
• Exceptional organizational and time management abilities
• Proficiency in email communication and multi-channel interaction
• Solid understanding of payment processing and billing procedures
• Ability to prioritize multiple tasks and work independently
• Strong problem-solving skills

Preferred Qualifications

• Previous experience in hotel reservations or front office operations
• Familiarity with OTA systems and revenue management principles
• Experience handling corporate or group bookings
• Multilingual abilities (Arabic and English preferred)
• Certification in hospitality customer service or reservation management
• Experience with specific hotel management software systems

About the Company

Sofitel Al Hamra Beach Resort is a dynamic hospitality team located in Ras Al-Khaimah, United Arab Emirates.