Reservation Agent - Abu Dhabi

Sunset Hospitality Group; Abu Dhabi; On-site; AED 89,000 - 123,000; Full time

Job summary

ISOLA Abu Dhabi, part of Sunset Hospitality Group (SHG), invites applications for a skilled Reservation Agent to join its opening team. The role involves managing reservation enquiries and providing a professional first contact for ISOLA guests.

The ideal candidate has 1–2 years of reservations or guest-relations experience, familiarity with SevenRooms or similar systems, and strong English communication. Fluency in another language is a plus.

Qualifications

• 1–2 years of reservations or guest-relations experience.
• Experience with SevenRooms or a similar reservation platform.
• Fluent in English; proficiency in an additional language is a strong advantage.

Responsibilities

• Handle reservation enquiries by telephone, email and online channels.
• Enter and update bookings accurately in SevenRooms or a similar system.
• Explain availability, dining policies and special arrangements clearly.
• Maintain guest profiles, preferences and booking notes.
• Identify VIPs and special occasions and communicate details to the restaurant team.
• Support waitlist management, confirmations and booking follow-ups.
• Coordinate group bookings and escalate complex requests appropriately.

Skills

Reservations experience

SevenRooms

Telephone etiquette

Written communication

Attention to detail

Multitasking

English fluency

Tools

SevenRooms

Job description

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates 111 properties across 26 countries, committed to delivering authentic and diverse hospitality experiences that bring people together around the world.

About ISOLA - Abu Dhabi

ISOLA Ristorante Italiano brings the warmth and character of Italian dining to Abu Dhabi, combining authentic flavors, relaxed elegance and genuine hospitality in a contemporary setting.

We are seeking a skilled and motivated Reservation Agent to join the opening team at ISOLA. The Reservation Agent will manage reservation enquiries accurately and create a professional first point of contact for ISOLA guests.

Key Responsibilities

• Handle reservation enquiries by telephone, email and online channels.
• Enter and update bookings accurately in SevenRooms or a similar system.
• Explain availability, dining policies and special arrangements clearly.
• Maintain guest profiles, preferences and booking notes.
• Identify VIPs and special occasions and communicate details to the restaurant team.
• Support waitlist management, confirmations and booking follow-ups.
• Coordinate group bookings and **escalate** complex requests appropriately.

Ideal Candidate

• At least 1–2 years of reservations, reception or guest-relations experience.
• Experience with SevenRooms or a similar reservation platform.
• Strong telephone etiquette, written communication and attention to detail.
• Ability to manage multiple enquiries in a fast-paced environment.
• Fluent in English; proficiency in an additional language is a strong advantage.