Representative - Inside Sales

Wesco International; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Wesco International in Dubai seeks an Inside Sales Representative to engage existing customers, grow the book of accounts, and increase order value. You will interact via email and phone to close and upsell, coordinating with outside sales to meet targets.

The role emphasizes proactive selling, accurate order entry, and clear communication on delivery dates, stock status, and quotations to drive customer satisfaction.

Qualifications

• High School Diploma required; Bachelor’s degree preferred.
• Sales and sales administration experience encouraged; able to work independently.
• Proficient with Microsoft Office and basic computer skills.
• Able to travel 0–25% and work in a team environment.
• Excellent verbal and written communication; strong attention to detail.

Responsibilities

• Obtains orders through email and telephone calls and enters items.
• Transfers orders to fulfillment and explains stock-outs and delivery dates.
• Upsells by suggesting related items and reviewing buying history.
• Owns and develops opportunities from marketing, outside sales and national accounts.
• Identifies ways to improve processes and reduce order losses.
• Prepares, generates and follows up on quotations to secure orders.
• Reviews open customer order reports and acts on items at risk of missing delivery dates.
• Maintains backorder, expediting and customer notification reports; reports trends to management.

Skills

Sales experience

Communication

Teamwork

Attention to detail

Problem solving

Independent work

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

As a Representative - Inside Sales you will interact with existing customers to increase sales of the Company's products and or services. You will obtain create and up-sell orders creating customer satisfaction and adding value to the customer s buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities

• Obtains orders through email and telephone calls verifies and enters items transfers orders to fulfillment explains stock-outs and expected delivery dates increases orders by suggesting related items explaining features and checks customer s buying history Owns qualifies and develops opportunities passed from marketing outside sales and national accounts Identifies ways for continuous improvement of processes Prepares generates and follows up on verbal or written quotations to secure orders or determine reason for loss of order Reviews open customer order reports and takes action on open items including those items that may be at risk in meeting customer s promised delivery date Maintains distribution system backorder report associated customer expediting report and notices and customer notification Reports industry trends competitive pricing and customer feedback to management

Qualifications

• High School Degree or Equivalent required; Bachelors degree preferred Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years) Familiar with Microsoft Office, and ability to perform basic computer skills Ability to perform multiple tasks simultaneously Working in team environment Communicate clearly, both verbally and in written form Attention to detail Ability to prospect and market concepts to existing and potentially new accounts Take action and solve a range of problems that may be difficult but are not typically complex Identify and define problems and possible solutions independently; chooses among existing solutions Ability to work independently with general supervision Ability to travel 0% - 25%

This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.