Sales Executive

RAK CERAMICS PJSC; Dubai; On-site; AED 55,800 - 89,280; Full time

Job summary

RAK CERAMICS PJSC in Dubai is seeking a Customer Service/Sales Associate to guide customers, advise on selling and setting up products, and showcase solutions to enhance living spaces.

You will use CRM systems to manage customer information, build relationships, and identify opportunities while maintaining product knowledge and delivering exceptional service.

Qualifications

• Ability to work effectively with people at all levels of a large organization.
• Excellent organizational and process-management skills.
• Ability to maintain composure and customer focus while troubleshooting.
• Exceptional communication skills, including active listening.
• Strong persuasion and selling skills.
• Customer-service mindset.
• Interpersonal effectiveness and relationship management.
• Self-motivation and drive to meet targets.

Responsibilities

• Guide customers, advising on selling and setting up new products as required.
• Engage customers by showcasing products and helping them discover how to use them.
• Use CRMs to build and maintain accurate customer account information, manage relationships, opportunities, and tasks, and develop customer insights.
• Act as a subject‑matter expert on customer needs and solutions within the team.
• Seek and share customer feedback to improve the experience, working with Quality on complaints and closures.
• Influence the right people, both inside and outside the company, to ensure a seamless, smooth customer experience.
• Maintain up‑to‑date knowledge of product news and initiatives and apply learning during customer interactions.
• Adhere to store operating policies and standards, including quality service, product, cash handling, and safety/security.
• Maintain mastery of all existing processes to ensure compliance with policies and procedures.
• Propose product models according to customer requirements and promote upselling and cross‑selling.
• Monitor product inventory and ensure products are placed on the selling floor.
• Perform other store duties such as visual merchandising or assisting team members.
• Demonstrate flexibility with scheduling; hours will be based on business needs.

Skills

People interaction

Organisational skills

Composure under pressure

Excellent communication

Persuasion & selling

Customer-service mindset

Interpersonal skills

Self-motivation & targets

Job description

Not only are you the first person customers meet when they enter the store but you are also the person who guides them, advising on selling and even setting up their new products if needed. You will engage our customers by showcasing our products and helping them discover how they can use them and transform their living spaces.

Responsibilities

• Guide customers, advising on selling and setting up new products as required.
• Engage customers by showcasing products and helping them discover how to use them.
• Use CRMs to build and maintain accurate customer account information, manage relationships, opportunities, and tasks, and develop customer insights.
• Act as a subject‑matter expert on customer needs and solutions within the team.
• Seek, analyze, interpret, and share customer feedback to continuously improve the experience, working closely with the Quality team on complaints and ensuring their closure.
• Influence the right people, both inside and outside the company, to ensure a seamless, smooth customer experience.
• Maintain up‑to‑date knowledge of product news and initiatives and apply learning during customer interactions.
• Adhere to store operating policies and standards, including quality service, product, cash handling, and safety/security.
• Maintain mastery of all existing processes to ensure compliance with policies and procedures.
• Propose product models according to customer requirements and promote upselling and cross‑selling.
• Monitor product inventory and ensure products are placed on the selling floor.
• Perform other store duties such as visual merchandising or assisting team members.
• Demonstrate flexibility with scheduling; hours will be based on business needs.

Qualifications

• Ability to work effectively with people at all levels of a large organization.
• Excellent organizational and process‑management skills, with the ability to set priorities and respond to customer requests.
• Ability to maintain composure and customer focus while troubleshooting and solving issues.
• Exceptional communication skills, including active listening.
• Strong persuasion and selling skills.
• Customer‑service mindset.
• Interpersonal effectiveness and relationship management.
• Self‑motivation and drive to meet targets.