Remote SaaS Tech Support Specialist

Magic; Dubai Emirate; Hybrid; AED 12,647 - 25,295; Part time

Job summary

Magic is a leading property management SaaS platform looking for a Customer Support Specialist to provide technical support across major booking channels like Airbnb and VRBO. This role prioritizes customer satisfaction and effective troubleshooting of product issues.

The ideal candidate should have at least one year of experience in technical support, excellent communication skills in English, and the ability to work flexibly on weekends. Compensation starts at $2.50 per hour, with the possibility of growing within the role.

Qualifications

• Minimum 1 year of experience in technical support with live chat as a primary channel.
• Native-level English proficiency (C2).
• Strong problem-solving skills and attention to detail.

Responsibilities

• Respond to customer inquiries through live chat with professionalism.
• Diagnose and resolve issues related to product features.
• Maintain detailed records of customer interactions in CRM.

Skills

Technical troubleshooting

Customer communication

Problem-solving

Attention to detail

Job description

Magic is a leading property management SaaS platform looking for a Customer Support Specialist to provide technical support across major booking channels like Airbnb and VRBO. This role prioritizes customer satisfaction and effective troubleshooting of product issues.

The ideal candidate should have at least one year of experience in technical support, excellent communication skills in English, and the ability to work flexibly on weekends. Compensation starts at $2.50 per hour, with the possibility of growing within the role.