Technical Support Specialist

Remotedxb; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Raenest in Dubai is seeking a skilled Technical Support Specialist to assist customers by phone, email, and chat, diagnose issues, and coordinate with internal teams.

The role requires 2+ years of experience, strong communication, and a passion for problem solving; you'll document interactions in the ticketing system and help customers with training on new products.

Qualifications

• 2+ years of experience in technical support or related field

Responsibilities

• Provide technical support to customers via phone, email, and chat
• Troubleshoot and diagnose hardware and software issues
• Identify and escalate priority issues to appropriate teams
• Follow up with customers to ensure issues are resolved
• Maintain accurate records of customer interactions in the ticketing system
• Provide training to customers on new products and software updates
• Collaborate with internal teams to improve product offerings
• Continuously improve technical knowledge

Skills

Excellent communication

Problem-solving

Team collaboration

Ticketing systems

Remote support tools

Windows familiarity

Mac familiarity

Networking basics

JavaScript/React.js

SQL/database knowledge

Tools

JavaScript

React.js

SQL

Job description

Responsibilities

• Provide technical support to customers via phone, email, and chat
• Troubleshoot and diagnose hardware and software issues
• Identify and escape priority issues to appropriate teams
• Follow up with customers to ensure issues are resolved
• Maintain accurate records of customer interactions in the ticketing system
• Provide training to customers on new products and software updates
• Collaborate with internal teams to improve product offerings
• Continuously improve technical knowledge

Requirements

• 2+ years of experience in technical support or related field
• Excellent communication skills, both written and verbal
• Strong problem-solving and troubleshooting skills
• Ability to work well in a team environment
• Experience with ticketing systems and remote support tools
• Familiarity with Windows and Mac operating systems
• Basic understanding of networking protocols and concepts
• Knowledge of JavaScript and React js
• SQL and database query language experience

About the Company

Raenest is a financial technology company that optimizes accounts receivable and expenses for startups and freelancers with global bank accounts and simplified multi-currency invoicing.