Remote Patient Benefits Navigator

Remotedxb; Dubai; Remote; AED 154,000 - 228,000; Full time

Job summary

Link Health seeks a remote navigator to screen patients and guide Lifeline applications using text, chatbot, or dashboard tools. You will assess household needs, income, and eligibility factors, helping clients access essential benefits.

Responsibilities include completing end-to-end Lifeline applications via FCC or state processes, assisting clients with online portals, and following up on enrolled cases. Spanish proficiency preferred to support broader communities.

Qualifications

• Outgoing personality with ability to work with diverse backgrounds.
• Positive, proactive, and goal-oriented team player.
• Ability to work independently and collaboratively.
• Strong interest in advancing social and economic justice.
• Spanish proficiency preferred.

Responsibilities

• Screen patients remotely to assess household, income, and eligibility factors.
• Complete Lifeline applications end-to-end via FCC or state processes.
• Assist clients in accurately completing program applications online using portals.
• Follow up on enrolled cases to confirm benefit access.
• Track activity and enrollment metrics in the Link Health dashboard.
• Ensure all interactions and files remain compliant with privacy and security protocols.
• Complete all required compliance documentation.

Skills

Outgoing personality

Proactive

Team player

Independent worker

Collaborative

Social justice interest

Job description

Link Health seeks a remote navigator to screen patients and guide Lifeline applications using text, chatbot, or dashboard tools. You will assess household needs, income, and eligibility factors, helping clients access essential benefits.

Responsibilities include completing end-to-end Lifeline applications via FCC or state processes, assisting clients with online portals, and following up on enrolled cases. Spanish proficiency preferred to support broader communities.