Remote IT Support Specialist — Keep Systems Running

Hire Feed; United Arab Emirates; Remote; AED 60,000 - 120,000; Full time

Job summary

Hire Feed is seeking a Technical Support Specialist (Remote) to provide first-line IT support for a global user base. You will troubleshoot hardware and software issues, manage user accounts, and maintain IT assets across multiple time zones.

Ideal candidates have at least 2 years in a help desk role, strong communication skills, and hands-on experience with Windows, macOS, and ticketing systems like ServiceNow or Zendesk. This is a full-time remote position.

Qualifications

• Minimum of 2 years in a computer user support or help desk role.
• Proficient with Windows and macOS operating systems and common software.
• Strong problem-solving and ability to explain tech to non-technical users.
• Experience with ticketing systems such as ServiceNow or Zendesk for issue tracking.
• Customer-focused with clear communication.

Responsibilities

• Provide first-level technical support via phone, email, or chat for hardware, software, and network issues.
• Diagnose and resolve computer system problems, including operating systems, applications, and peripherals.
• Escalate complex issues to appropriate teams while tracking and documenting resolution progress.
• Assist with user account management, including password resets and access provisioning.
• Maintain inventory of IT assets and ensure compliance with software licensing agreements.

Skills

Troubleshooting

Customer service

Communication

Ticketing systems

Multi-OS support

Tools

ServiceNow

Zendesk

Job description

Hire Feed is seeking a Technical Support Specialist (Remote) to provide first-line IT support for a global user base. You will troubleshoot hardware and software issues, manage user accounts, and maintain IT assets across multiple time zones.

Ideal candidates have at least 2 years in a help desk role, strong communication skills, and hands-on experience with Windows, macOS, and ticketing systems like ServiceNow or Zendesk. This is a full-time remote position.