Remote IT Support Specialist (Contract)

Hire Feed; Dubai; On-site; AED 152,000 - 278,000; Full time

Job summary

Hire Feed is seeking a Technical Support Specialist to provide remote, first-line IT assistance to end users across time zones. The role focuses on diagnosing hardware and software issues, guiding users through steps, and keeping systems running with minimal downtime.

You will support distributed teams and contribute to a smooth IT operation. You will handle tickets, set expectations with users, document resolutions, and escalate complex problems when needed.

Qualifications

• Minimum of 2 years of experience in a computer user support or help desk role.
• Proficiency in troubleshooting Windows and macOS operating systems and common software applications.
• Strong problem-solving skills with the ability to explain technical solutions to non-technical users.
• Experience with ticketing systems such as ServiceNow or Zendesk for issue tracking.
• Customer service orientation with a focus on responsiveness and clear communication.

Responsibilities

• Provide first-level technical support via phone, email, or chat for hardware, software, and network issues.
• Diagnose and resolve computer system problems, including operating systems, applications, and peripherals.
• Escalate complex issues to appropriate teams while tracking and documenting resolution progress.
• Assist with user account management, including password resets and access provisioning.
• Maintain inventory of IT assets and ensure compliance with software licensing agreements.

Skills

Windows OS

macOS

Troubleshooting

Customer service

Communication

Tools

ServiceNow

Zendesk

Job description

Hire Feed is seeking a Technical Support Specialist to provide remote, first-line IT assistance to end users across time zones. The role focuses on diagnosing hardware and software issues, guiding users through steps, and keeping systems running with minimal downtime.

You will support distributed teams and contribute to a smooth IT operation. You will handle tickets, set expectations with users, document resolutions, and escalate complex problems when needed.