IT Service Desk Analyst (1st/2nd Line) - Remote

Tanqeeb; Dubai; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

VISA Sponsorship

Health Insurance

Annual Bonus Pool

Monthly Core Values Nominations

Quarterly Core Values Winner

Yearly Core Values Champion

Work from Other Offices

Job summary

Hantec is seeking an experienced Technology Support Analyst to join our Dubai-based Technology team. You will provide 1st and 2nd level technical support, troubleshoot across our environment, and help ensure availability, performance, and reliability of critical systems.

You will support Microsoft 365, Windows OS, and end-user devices; work with Jira Service Management to log incidents and changes; collaborate with international teams on complex issues and technology projects.

Qualifications

• 2–3 years in IT Service Desk / Help Desk / Technical Support.
• Experience with Microsoft 365 and Windows OS.
• Experience with Jira Service Management or similar ticketing systems.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field.

Responsibilities

• Provide 1st and 2nd level technical support on-site and remotely.
• Act as first point of contact for production incidents and support the technology stack.
• Diagnose and resolve issues related to PCs, servers, and VDI environments.
• Procure, install and support hardware and software with end-user guidance.
• Maintain accurate asset and inventory records for hardware and software.

Skills

Troubleshooting

Communication skills

Problem solving

Independence

Documentation

Education

BSc IT/CS/IS

Tools

Jira Service Management

Jira

ITSM tools

Endpoint management

Job description

Hantec is seeking an experienced Technology Support Analyst to join our Dubai-based Technology team. You will provide 1st and 2nd level technical support, troubleshoot across our environment, and help ensure availability, performance, and reliability of critical systems.

You will support Microsoft 365, Windows OS, and end-user devices; work with Jira Service Management to log incidents and changes; collaborate with international teams on complex issues and technology projects.