Frontline IT Help Desk Specialist

ZULEKHA HOSPITAL LLC

Sharjah

On-site

AED 67,000 - 100,000

Full time

44 hours ago

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Job summary

ZULEKHA HOSPITAL LLC is seeking an IT Helpdesk Support professional to serve as the first contact for users, diagnose issues, and document interactions. The role requires hands-on troubleshooting and escalation of complex problems while maintaining clear communication with users.

The ideal candidate has a minimum of 2 years in IT support, a preferred Bachelor’s degree in IT/CS, and certifications like CompTIA A+ or ITIL Foundation, with experience in a customer-centered environment.

Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
A minimum of 2 years of experience in an IT support or service desk role.
CompTIA A+, ITIL Foundation, or equivalent certifications in IT service management.
Experience in a customer-centric environment with strong interpersonal skills.

Responsibilities

Serve as the first point of contact for users experiencing IT issues, ensuring prompt and professional support.
Diagnose hardware and software problems with precision using structured troubleshooting.
Document all user interactions and technical issues in the ticketing system, ensuring accuracy for future reference.
Escalate complex issues to higher-level technical teams, maintaining communication with users throughout the process.