Remote-friendly Quality Analyst - Contact Center (EN/AR)

Concentrix Corporation; Dubai; On-site; AED 111,600 - 167,400; Full time

Job summary

Concentrix Corporation is seeking a Quality Analyst in Dubai to monitor and evaluate contact methods, including inbound and outbound calls. The ideal candidate will have at least 2 years of experience in a contact-center environment, with a strong emphasis on customer service and compliance.

This position requires bilingual proficiency in English and Arabic, strong communication skills, and a passion for enhancing quality processes. Flexibility in working hours is essential.

Qualifications

• At least 2 years of experience in a contact-center environment.
• 1 year as a quality reviewer monitoring calls.
• Flexible to work various shifts.

Responsibilities

• Monitor and evaluate inbound and outbound calls.
• Participate in calibration sessions with stakeholders.
• Prepare reports capturing service quality trends.

Skills

Customer service skills

Bilingual in English and Arabic

Process-driven

Communication skills

Interpersonal skills

Education

Bachelor's degree or equivalent experience

Job description

Concentrix Corporation is seeking a Quality Analyst in Dubai to monitor and evaluate contact methods, including inbound and outbound calls. The ideal candidate will have at least 2 years of experience in a contact-center environment, with a strong emphasis on customer service and compliance.

This position requires bilingual proficiency in English and Arabic, strong communication skills, and a passion for enhancing quality processes. Flexibility in working hours is essential.