Senior Quality Evaluator & Process Improvement Lead

Concentrix Corporation; Dubai; On-site; AED 90,000 - 130,000; Full time

Benefits offered by this job

Flexible working hours

Job summary

Concentrix Corporation in Dubai seeks a Sr Quality Evaluator to monitor and evaluate customer interactions across calls, chat, and email, ensuring accuracy, compliance, and quality standards. You will contribute to program performance improvement by providing insights and maintaining a knowledge base aligned with COPC and continuous improvement initiatives.

The role requires strong attention to detail, proficiency with Microsoft Office and quality tools, and the ability to collaborate with

Qualifications

• Associate’s Degree in a related field with 2 years of experience preferred.
• Strong attention to detail and high accuracy in evaluation.
• Proficient in Microsoft Office and quality evaluation tools.
• Familiarity with COPC standards is an advantage.

Responsibilities

• Monitors inbound/outbound calls, chat, and email for accuracy and compliance.
• Meets departmental productivity requirements and reports results to stakeholders.
• Participates in calibration sessions to ensure scoring consistency.
• Supports internal quality audits and recommends process improvements.
• Maintains program knowledge including client products and priorities.
• Delivers targeted refresher quality sessions and promotes scorecard awareness.

Skills

Attention to detail

Multi-tasking

MS Office

Quality tools

COPC standards

Communication skills

Education

Associate’s Degree in a related field

Job description

Concentrix Corporation in Dubai seeks a Sr Quality Evaluator to monitor and evaluate customer interactions across calls, chat, and email, ensuring accuracy, compliance, and quality standards. You will contribute to program performance improvement by providing insights and maintaining a knowledge base aligned with COPC and continuous improvement initiatives.

The role requires strong attention to detail, proficiency with Microsoft Office and quality tools, and the ability to collaborate with