Senior Quality Evaluator: Multi-Channel QA, Flexible Hours

Concentrix Corporation; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Benefits offered by this job

Flexible working hours

Job summary

Concentrix Corporation seeks a Sr. Quality Evaluator in Dubai, UAE, to monitor and assess customer interactions across calls, chat, and email, ensuring compliance with quality standards.

The role drives program performance through insights, root cause analysis, and process improvements, while maintaining knowledge bases and COPC alignment. The ideal candidate holds an Associate's Degree with 2+ years of quality evaluation experience, strong attention to detail, and excellent communication

Qualifications

• Strong attention to detail and high accuracy in evaluation.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office and quality evaluation tools.
• Self-starter with urgency and able to work under pressure.

Responsibilities

• Monitors, evaluates, and audits inbound/outbound calls, chat, and emails for accuracy and compliance.
• Reports results to Quality Leadership and stakeholders; participates in calibration sessions.
• Supports internal quality audits and implements improvements based on findings.
• Maintains program knowledge of client products, services, and priorities.
• Delivers refresher quality sessions and supports COPC alignment.

Skills

Attention to detail

Communication skills

MS Office

Quality evaluation tools

Education

Associate's Degree

Tools

Microsoft Office

Job description

Concentrix Corporation seeks a Sr. Quality Evaluator in Dubai, UAE, to monitor and assess customer interactions across calls, chat, and email, ensuring compliance with quality standards.

The role drives program performance through insights, root cause analysis, and process improvements, while maintaining knowledge bases and COPC alignment. The ideal candidate holds an Associate's Degree with 2+ years of quality evaluation experience, strong attention to detail, and excellent communication