Remote Cybersecurity Success Architect

Palo Alto Networks, Inc.; Ajman; Remote; AED 180,000 - 300,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking experienced Customer Success professionals for its Unit 42 team. The role emphasizes onboarding, adoption, and advocacy across a portfolio of cybersecurity-focused customers in a high-growth environment.

You will build trusted advisor relationships, drive outcome-based value, and coordinate with Sales, Operations, and Consulting to maximize renewals and expansion opportunities. Remote-friendly with travel as needed.

Qualifications

• Arabic language fluency is required.
• Experience building out new programs and initiatives within an evolving organization is preferred.
• Strong consulting and project management skills with a track record as a trusted advisor to drive business value for customers.
• Proven ability to manage customer escalations, balance expectations and negotiate resolutions.
• Highly data-driven with commitment to process and repeatable engagement.
• Willingness to work nights and weekends as needed.
• Knowledge of Tableau is a plus.

Responsibilities

• Own onboarding, adoption, satisfaction, and advocacy across a portfolio of customers.
• Provide high-touch outreach post-close to shepherd onboarding.
• Drive adoption and ensure timely use of offerings.
• Maintain customer satisfaction and inform refresh needs and options.
• Identify up-sell and renewal opportunities to grow revenue; facilitate renewals.
• Develop trusted advisor relationships with customer stakeholders to drive cybersecurity adoption.
• Serve as first line of defense for support requests and coordinate timely resolutions.
• Communicate Unit 42 messaging, offerings, events, and points of contact to customers.
• Map services to customer business needs and benefits; influence product roadmap.

Skills

Arabic language fluency

Consulting

Project management

Data-driven

Cross-functional collaboration

Customer success experience

Multi-tasking

Travel flexibility

Tableau

Tools

Tableau

Job description

Palo Alto Networks, Inc. is seeking experienced Customer Success professionals for its Unit 42 team. The role emphasizes onboarding, adoption, and advocacy across a portfolio of cybersecurity-focused customers in a high-growth environment.

You will build trusted advisor relationships, drive outcome-based value, and coordinate with Sales, Operations, and Consulting to maximize renewals and expansion opportunities. Remote-friendly with travel as needed.