Remote Cybersecurity Customer Success Lead

Palo Alto Networks, Inc.; United Arab Emirates; Remote; AED 257,000 - 441,000; Full time

Job summary

Palo Alto Networks is seeking a Customer Success professional to drive the successful adoption of Unit 42 offerings within a fast-growing SaaS environment. The role emphasizes onboarding, renewals, and up-sell opportunities while building strong relationships with customer stakeholders and partners.

Arabic fluency is required and travel may be needed in a remote setup. You will collaborate with sales, operations, and consulting teams to map services to customer needs, ensure CSAT targets, and

Qualifications

• Arabic language fluency required.
• Experience building out new programs in a dynamic organization.
• Strong consulting and project management skills to act as a trusted advisor.
• Proven track record of managing customer escalations and expectations.

Responsibilities

• Own onboarding, adoption, satisfaction and advocacy across a portfolio of customers.
• Provide high-touch outreach post-close to shepherd customers through onboarding.
• Drive adoption and ensure customers apply the offering hours in a timely manner.
• Develop a trusted advisor relationship with customer stakeholders and partners to drive cybersecurity value.
• Capture and nurture executive relationships to influence recurring spend.

Skills

Arabic language fluency

Consulting skills

Project management

Data-driven

Customer success

Stakeholder management

Tools

Tableau

Job description

Palo Alto Networks is seeking a Customer Success professional to drive the successful adoption of Unit 42 offerings within a fast-growing SaaS environment. The role emphasizes onboarding, renewals, and up-sell opportunities while building strong relationships with customer stakeholders and partners.

Arabic fluency is required and travel may be needed in a remote setup. You will collaborate with sales, operations, and consulting teams to map services to customer needs, ensure CSAT targets, and