Customer Support Administrator Remote

Pulse; Dubai; Remote; AED 39,000 - 56,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive entry-level compensation

Paid onboarding and training

Flexible scheduling

Job summary

Pulse is seeking an enthusiastic Customer Support Administrator to join our remote team. This entry-level role blends customer support with administrative tasks, data entry, and document processing. You will respond to inquiries, manage tickets, and maintain accurate customer records.

Ideal candidates are detail-oriented, reliable, and eager to learn new software. This position offers fully remote work with flexible scheduling and ongoing onboarding and training opportunities.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Basic computer proficiency and fast typing.
• Ability to work independently in a remote environment.
• Willingness to learn new software and processes.
• Strong attention to detail and accuracy.
• Reliable internet connection and suitable remote workspace.

Responsibilities

• Respond to routine customer questions and requests professionally.
• Assist with account, order, product, and service inquiries.
• Prepare and update spreadsheets, forms, lists, and trackers.
• Enter and maintain customer information in company systems.
• Create and update customer support tickets and track progress.
• Coordinate with departments to route documents and requests.

Skills

Customer service

Time management

Attention to detail

Written communication

Data entry

Remote work

Problem solving

Organizational skills

Education

High school diploma

Tools

CRM software

Microsoft Office

Google Workspace

Job description

Job Description:

Position Overview

We are seeking a friendly, organized, and dependable Customer Support Administrator to join our remote team. This entry-level position combines customer support with administrative coordination, data entry, account maintenance, request tracking, and document processing.

Key Responsibilities

Customer Support

• Respond to routine customer questions and requests professionally.
• Assist with account, order, product, and service inquiries.
• Provide accurate information using approved company resources.
• Explain standard procedures and next steps clearly.
• Resolve routine concerns within established guidelines.
• Follow up on pending customer requests when necessary.
• Escalate complex or unresolved issues appropriately.
• Maintain a positive and professional customer experience.

Administrative Support

• Prepare and update spreadsheets, forms, lists, and trackers.
• Process routine administrative requests.
• Maintain contact lists, activity logs, and shared records.
• Organize digital folders and internal resources.
• Assist with shared inboxes when assigned.
• Route documents and requests to appropriate departments.
• Complete routine clerical and administrative assignments.

Customer Records & Data Entry

• Enter and update customer information in company systems.
• Maintain accurate customer profiles and account records.
• Document customer interactions and completed actions.
• Review information for accuracy and completeness.
• Process authorized account updates.
• Identify missing, duplicate, outdated, or inconsistent information.
• Make routine corrections when authorized.
• Protect confidential customer information.

Ticket & Request Management

• Create and update customer support tickets.
• Categorize incoming requests appropriately.
• Maintain clear and accurate case notes.
• Track open, pending, and completed requests.
• Update ticket status as work progresses.
• Monitor follow-up requirements and deadlines.
• Escalate cases requiring specialized assistance.
• Close completed requests according to established procedures.

Account & Document Administration

• Assist with routine account maintenance.
• Verify information before processing authorized changes.
• Upload, label, categorize, and organize digital documents.
• Review forms for completeness.
• Maintain electronic customer records.
• Follow established file-naming and storage procedures.
• Retrieve authorized documentation when requested.
• Maintain basic processing and tracking logs.

Quality & Accuracy Support

• Review completed work for accuracy.
• Compare information with approved source records.
• Identify incomplete or inconsistent information.
• Correct routine errors when authorized.
• Report unresolved discrepancies.Follow established quality-control and documentation procedures.

Remote Team Collaboration

• Communicate professionally through email, chat, and virtual meetings.
• Coordinate customer requests with other departments.
• Provide updates on pending or unresolved cases.
• Ask for clarification when instructions are incomplete.
• Participate in virtual meetings, training, and coaching.
• Maintain dependable communication during scheduled work hours.

Required Qualifications

• High school diploma, GED, or equivalent.
• Basic computer and typing proficiency.
• Strong written and verbal communication skills.
• Friendly, patient, and professional approach.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Basic problem-solving abilities.
• Ability to follow written procedures and instructions.
• Ability to manage multiple routine assignments.
• Ability to work independently in a remote environment.
• Willingness to learn new software and processes.
• Dependable and professional work habits.
• Ability to maintain confidentiality.
• Reliable internet connection and suitable remote workspace.

Preferred Qualifications

Previous professional experience is not required. Familiarity with any of the following may be helpful:

• Customer service or customer support.
• Administrative or clerical support.
• Email, chat, or phone communication.
• CRM or ticket-management systems.
• Microsoft Office or Google Workspace.
• Data entry and customer records.
• Account or order processing.
• Digital document-management systems.
• Remote collaboration tools.

Experience gained through retail, hospitality, internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be relevant.

Skills & Competencies

• Customer-focused communication.
• Administrative organization.
• Data entry and accuracy.
• Account and records management.
• Active listening and patience.
• Attention to detail.
• Problem solving.
• Time management.
• Dependability and professionalism.
• Confidential information handling.

What We Offer

Depending on employment status, location, and eligibility, benefits may include:

• Fully remote work environment.
• Competitive entry-level compensation.
• Paid onboarding and training.
• Full-time and part-time opportunities.
• Flexible scheduling for qualifying positions.
• Paid time off and company holidays.
• Health, dental, and vision benefits where applicable.
• Professional development opportunities.
• Ongoing coaching and feedback.
• Career advancement opportunities.
• Company-provided equipment where applicable.
• Supportive remote team environment.

Ideal Candidate

You may be a strong fit if you enjoy assisting customers while keeping accounts, records, documents, and administrative tasks organized. You are friendly, dependable, detail-oriented, comfortable learning new systems, and capable of working independently.

This position can provide a foundation for a career in customer support, customer operations, account administration, client services, or administrative support.

Equal Opportunity Statement

We are committed to providing equal employment opportunities and maintaining a respectful and inclusive workplace. Qualified applicants will be considered based on their skills, qualifications, and ability to perform the responsibilities of the position without discrimination based on characteristics protected by applicable law.