Remote Customer Support Agent

Client of Pulse Media NL; Sharjah; Remote; AED 28,000 - 50,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive entry-level compensation

Paid onboarding and training

Full-time and part-time opportunities

Flexible scheduling for qualifying pos

Job summary

Client of Pulse Media NL is seeking a friendly, dependable, and customer-focused Remote Customer Support Agent. This entry-level role assists customers with questions, account needs, orders, service requests, and routine issue resolution through approved channels.

The ideal candidate communicates clearly listens carefully stays organized and enjoys helping others. Training will be provided and previous experience is not required; recent graduates and those returning to the workforce are

Qualifications

• High school diploma or equivalent required.
• Basic computer and typing proficiency.
• Strong written and verbal communication skills.
• Friendly, patient and professional communication style.
• Good listening and problem-solving abilities.
• Attention to detail and accuracy.

Responsibilities

• Respond to customer questions professionally and courteously.
• Assist with routine product, service, order and account inquiries.
• Provide accurate information using approved company resources.
• Guide customers through standard processes and next steps.
• Resolve routine problems within assigned responsibilities.
• Escalate issues requiring specialized assistance when needed.
• Create and update customer support tickets and maintain case notes.
• Coordinate with other departments and maintain timely updates.

Skills

Active listening

Customer service

Written communication

Data entry

Time management

Problem solving

Remote work

Education

High school diploma or GED

Tools

CRM systems

MS Office/Google Workspace

Email/chat/phone support tools

Job description

We are seeking a friendly dependable and customer-focused Remote Customer Support Agent to join our team This entry-level position is responsible for assisting customers with questions account needs orders service requests and routine issue resolution through approved communication channels The ideal candidate communicates clearly listens carefully stays organized and enjoys helping others You should be comfortable using computers email chat platforms and online customer support systems Previous professional experience is not required Training and ongoing guidance will be provided Recent graduates career changers individuals returning to the workforce and candidates seeking their first remote role are encouraged to apply

Key Responsibilities

Customer Support

• Respond to customer questions professionally and courteously
• Assist with routine product service order and account inquiries
• Provide accurate information using approved company resources
• Guide customers through standard processes and next steps
• Resolve common questions and concerns within established guidelines
• Follow up on pending requests when necessary
• Escalate complex or unresolved issues appropriately
• Maintain a positive customer experience

Email Chat & Phone Support

• Assist customers through approved communication channels
• Provide clear and accurate written or verbal responses
• Use approved scripts templates and knowledge resources
• Manage multiple routine customer requests when required
• Maintain professionalism during challenging interactions
• Route specialized inquiries to appropriate departments

Ticket & Case Management

• Create and update customer support tickets
• Categorize incoming requests accurately
• Maintain clear and complete case notes
• Track open and pending customer issues
• Update ticket status as work progresses
• Follow established response and resolution procedures
• Document completed actions
• Close resolved cases appropriately

Account & Order Support

• Assist with routine account updates and service requests
• Verify customer information according to established procedures
• Provide approved order or account status information
• Process authorized changes when permitted
• Document account-related actions accurately
• Route billing technical or specialized concerns to the appropriate team

Customer Records & Data Entry

• Enter and update customer information in company systems
• Maintain accurate account and contact records
• Document customer interactions and resolutions
• Review information for accuracy and completeness
• Identify missing duplicate or inconsistent information
• Make routine corrections when authorized
• Protect confidential customer information

Issue Resolution

• Listen carefully to understand customer concerns
• Ask appropriate questions to identify the issue
• Follow established troubleshooting procedures
• Explain solutions and next steps clearly
• Resolve routine problems within assigned responsibilities
• Escalate issues requiring specialized assistance
• Record resolutions accurately

Team Collaboration

• Communicate professionally with supervisors and coworkers
• Coordinate customer requests with other departments
• Provide updates on unresolved or pending cases
• Ask for assistance when issues fall outside assigned responsibilities
• Participate in virtual meetings coaching and training sessions
• Maintain dependable communication during scheduled work hours

Skills & Competencies

• Active listening and patience
• Problem solving
• Written communication
• Data entry and accuracy
• Attention to detail
• Time management
• Computer and typing proficiency
• Dependability and professionalism
• Confidential information handling

What We Offer

• Fully remote work environment
• Competitive entry-level compensation
• Paid onboarding and training
• Full-time and part-time opportunities
• Flexible scheduling for qualifying positions
• Paid time off and company holidays
• Health dental and vision benefits where applicable
• Professional development opportunities
• Ongoing coaching and feedback
• Career advancement opportunities
• Company-provided equipment where applicable
• Supportive remote team environment

Required Qualifications

• High school diploma, GED, or equivalent.
• Basic computer and typing proficiency.
• Strong written and verbal communication skills.
• Friendly, patient, and professional communication style.
• Good listening and problem-solving abilities.
• Strong attention to detail and accuracy.
• Good organizational and time-management skills.
• Ability to follow established procedures.
• Ability to manage multiple routine customer requests.
• Ability to remain professional during challenging interactions.
• Ability to work independently in a remote environment.
• Willingness to learn new software and processes.
• Ability to maintain confidentiality.
• Reliable internet connection and suitable remote workspace.

Preferred Qualifications

• Previous professional experience is not required.
• Familiarity with any of the following may be helpful: Customer service or customer support.
• Email, chat, or phone support.
• CRM or ticket-management systems.
• Microsoft Office or Google Workspace.
• Data entry and customer records.
• Account or order processing.
• Basic troubleshooting.
• Remote collaboration tools.
• Experience gained through retail, hospitality, internships, volunteer work, academic projects, freelance assignments, or other customer-facing activities may also be relevant.