Relationship Officer - ADIB@Work Outsource

ADIB - Abu Dhabi Islamic Bank; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank is seeking a Relationship Officer to build strong ties with key employers in targeted sectors across Abu Dhabi. The role focuses on sourcing payroll accounts and cross-selling assets such as Covered Cards and Personal Finance, while meeting monthly targets and maintaining high service standards.

You will develop HR/Finance relationships in government entities, multinationals, and large corporates, conduct onboarding sessions, and ensure adherence to policy while

Qualifications

• Multi-products sales experience in payroll or employee banking.
• Good knowledge of retail banking service standards and sales.
• General awareness of competitors in local/regional market.
• Driving license required.

Responsibilities

• Source payroll accounts from targeted sectors and achieve monthly targets.
• Cross-sell Covered Cards and Personal Finance products to employers.
• Develop and maintain strong relationships with HR/Finance/Admin in major clients.
• Conduct marketing/kiosk/onboarding sessions at targeted employers.
• Visit potential employers to finalize business deals within ADIB policies.
• Prepare files and ensure accuracy of documents for processing.
• Ensure timely service and adhere to office timings and data confidentiality.
• Escalate delays or issues to management when needed.

Skills

Payroll banking

Sales skills

Retail banking

Competitor awareness

Driving license

Job description

Job Description:

Role: Relationship officer

Role Purpose:

Develop strong relationship with key contacts in targeted sectors/segments to source payroll salaried accounts, cross sell assets products (i.e. Covered Cards and Personal Finances) aligned with ADIB policies and procedures.

Key Accountabilities of the role

• To source payroll accounts from targeted sectors/segment and achieve or exceed the assigned monthly target.
• Cross sell and source Covered Cards products from targeted sectors/segment and achieve or exceed the assigned target.
• Cross sell and source Personal Finance products from targeted sectors/segment and achieve or exceed the assigned target.
• Develop and maintain strong relationship with respective employers HR/Finance/Admin within targeted government entities, multi nationals and well know large and medium corporates in addition to new establishments and Free Zones.
• Conduct marketing/kiosk/onboarding sessions activities within targeted employer to market ADIB products and services
• Participate and complete activities assigned by management.
• Full awareness on product policies, and procedures and ensure swift implementation.
• Visit potential employers/clients to finalize business deals within targeted turnaround time based on ADIB policy and procedure.
• Full awareness on assigned products in term of knowledge/process and ensure full adherence.
• Deliver a timely prompt service to customers.
• Adhere with stipulated office timing, follow strictly, secrecy norms and maintain data confidentiality.
• Prepare and review Standard Credit Application and ensure all information provided are accurate and ensure authenticity of critical documents (copies of Bank Statement, Passport, EID, Salary certificate/Salary Transfer Letter) prior sending to the respective unit coordinator for processing.
• Follow the approval process and elevate the delay to superiors if any.
• Execute & process the above-mentioned products lines representing ADIB, prepare files as per check list, share physical files with coordinators within 24 hours of completing the signing formalities with customer.
• To ensure quality of applications submitted and rectify error/omission if any.
• Check the file activation and notify management in case of delay at Card centre end.
• Maintain good rapport within ADIB (inter-department/peers) to ensure smooth business flow.
• Initiate cross-sell other banking products (on best efforts basis).
• Escalate customer complaints to management if any

Specialist Skills / Technical Knowledge Required for this role:

• Multi-products sales, payroll or employee banking experience.
• Good knowledge of retail banking service standards, sales skills and computer skills
• General awareness of competitors in local/regional market
• Driving License