Relationship Manger - Large relationships

Sundus; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Job summary

Sundus is seeking an experienced Relationship Manager for Large Relationships to drive merchant acquiring growth in Dubai/Abu Dhabi. You will expand channels and provide merchants with acquiring capabilities while nurturing long-term relationships.

You will promote VAS like DCC, MPOS, Loyalty Programs, and coordinate with VISA, MasterCard, AMEX, and CUP to optimize the payment card business. Strong communication and negotiation skills are essential.

Qualifications

• Minimum 5-7 years of experience in the Payment Card Industry, specifically in Acquiring.
• Strong communication and negotiation skills.
• Knowledge of UAE banking practices, regulations, and associated risks.
• Experience with merchant onboarding and related processes.
• Ability to manage large to very large merchants and drive cross-selling.

Responsibilities

• Drive growth in merchant acquiring by expanding channels and capabilities.
• Manage key merchant sectors and acquire large to very large merchants with strong relationships.
• Promote Value Added Services (VAS) such as DCC, MPOS, Loyalty Programs, and other solutions.
• Liaise with card payment networks (VISA, MasterCard, AMEX, CUP) on Payment Card Business aspects.

Skills

Relationship management

Negotiation

Communication

Sales

Cross-selling

Job description

Job Code: JPC - 6419

Job Title: Relationship Manager Large Relationships

Job Location: Dubai / Abu Dhabi

• Drive growth in merchant acquiring business by expanding and providing merchants with acquiring channels and capabilities.
• Manage key merchant sectors and acquire large to very large merchants while maintaining strong, long-term relationships.
• Promote Value Added Services (VAS) such as DCC, MPOS, Loyalty Programs, and other relevant solutions.
• Liaise with major card payment companies such as VISA, MasterCard, AMEX, etc., on aspects related to the Payment Card Business.

Job Code: JPC - 6419

Job Title: Relationship Manager Large Relationships

Job Location: Dubai / Abu Dhabi

Job Purpose

• Drive growth in merchant acquiring business by expanding and providing merchants with acquiring channels and capabilities.
• Manage key merchant sectors and acquire large to very large merchants while maintaining strong, long-term relationships.
• Promote Value Added Services (VAS) such as DCC, MPOS, Loyalty Programs, and other relevant solutions.
• Liaise with major card payment companies such as VISA, MasterCard, AMEX, etc., on aspects related to the Payment Card Business.

Key Requirements

• Maintain long-term relationships with large merchants through regular communication and personalized support.
• Manage the large merchant onboarding process and ensure a smooth transition and introduction to products and services.
• Identify opportunities to expand and enhance the merchant base.
• Generate new sales through onboarding of new merchants.
• Generate additional business through effective cross-selling.
• Address client issues promptly and effectively by coordinating with relevant internal teams.
• Continuously monitor client satisfaction and gather merchant feedback.
• Maintain strong awareness of competition and market trends and develop strategies accordingly.
• Achieve and improve sales targets through long-term merchant retention.
• Analyze existing strategies and work standards and recommend changes or improvements where appropriate.
• Identify opportunities for expansion through new geographies, channels, and revenue streams.
• Demonstrate knowledge of merchant acquiring products and services.
• Maintain knowledge of UAE banking practices, regulations, and associated risks.
• Demonstrate good knowledge of service standards.
• Possess knowledge of VISA, MasterCard, AMEX, and CUP products.
• Maintain good knowledge of VISA/MasterCard operational and risk regulations.
• Possess strong communication and negotiation skills.
• Demonstrate Management Information skills.
• Possess good computer skills

Qualifications

• Minimum 5 7 years of experience in the Payment Card Industry, specifically in Acquiring.

Behavioral Competencies

• Customer Focus
• Drive for Excellence
• Integrity & Trust
• Ownership
• Decision Quality
• Business Acumen
• Strategic Ability