Relationship Manger - Large relationships

SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C; Dubai, Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

SUNDUS MANAGEMENT CONSULTANCY & STUDIES BUREAUL.L.C is seeking a senior merchant acquiring professional in Dubai to drive growth by expanding channels and capabilities. You will manage onboarding for large merchants, promote value-added services, and liaise with card networks to ensure compliant operations.

The role requires strong negotiation, communication, and market awareness, with 5–7 years in the Payment Card Industry focusing on acquiring. UAE regulatory knowledge is essential.

Qualifications

• Maintain long-term relationships with large merchants through regular communication.
• Manage onboarding of large merchants and introductions to products and services.
• Identify opportunities to expand and enhance the merchant base.
• Generate new sales through onboarding of new merchants.
• Cross-sell additional business through effective strategies.
• Coordinate with internal teams to resolve client issues.
• Monitor merchant satisfaction and collect feedback.
• Maintain knowledge of UAE banking practices, regulations and risks.
• Possess knowledge of VISA, MasterCard, AMEX and CUP products.

Responsibilities

• Drive growth in merchant acquiring by expanding channels and capabilities.
• Promote value-added services and loyalty programs to merchants.
• Liaise with major card networks on payment card business aspects.
• Identify expansion opportunities across geographies and revenue streams.
• Ensure smooth onboarding and ongoing merchant support.

Skills

Merchant onboarding

Relationship management

Sales & cross-selling

Negotiation

Communication

Market awareness

Regulatory awareness

MIS / MI skills

Tools

CRM software

MS Excel

Job description

Drive growth in merchant acquiring business by expanding and providing merchants with acquiring channels and capabilities.

Manage key merchant sectors and acquire large to very large merchants while maintaining strong long-term relationships.

Promote Value Added Services VAS such as DCC MPOS Loyalty Programs and other relevant solutions.

Liaise with major card payment companies such as VISA MasterCard AMEX etc on aspects related to the Payment Card Business.

Key Requirements

• Maintain long-term relationships with large merchants through regular communication and personalized support
• Manage the large merchant onboarding process and ensure a smooth transition and introduction to products and services
• Identify opportunities to expand and enhance the merchant base
• Generate new sales through onboarding of new merchants
• Generate additional business through effective cross-selling
• Address client issues promptly and effectively by coordinating with relevant internal teams
• Continuously monitor client satisfaction and gather merchant feedback
• Maintain strong awareness of competition and market trends and develop strategies accordingly
• Achieve and improve sales targets through long-term merchant retention
• Analyze existing strategies and work standards and recommend changes or improvements where appropriate
• Identify opportunities for expansion through new geographies channels and revenue streams
• Demonstrate knowledge of merchant acquiring products and services
• Maintain knowledge of UAE banking practices regulations and associated risks
• Demonstrate good knowledge of service standards
• Possess knowledge of VISA MasterCard AMEX and CUP products
• Maintain good knowledge of VISA MasterCard operational and risk regulations
• Possess strong communication and negotiation skills
• Demonstrate Management Information skills
• Possess good computer skills
• Minimum 5–7 years of experience in the Payment Card Industry, specifically in Acquiring.

Behavioral Competencies

• Customer Focus
• Drive for Excellence
• Integrity & Trust
• Ownership
• Decision Quality
• Business Acumen
• Strategic Ability