Relationship Manager Team Lead

Generative Futures; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Generative Futures in Dubai seeks a commercially driven Team Lead for Relationship Management (Arabic / Hindi). The role leads a small team across the full client lifecycle, from qualifying leads to portfolio growth and retention, with emphasis on deposits and trading activity.

Ideal candidates have 6–8 years in CFD/FX relationship management, a track record of achieving targets, and fluency in English plus Arabic or Hindi. Dubai-based, full-time position.

Qualifications

• 6-8 years in relationship management or sales within CFD/FX brokerage
• Proven track record against conversion and portfolio growth targets
• Strong knowledge of FX/CFD markets and client lifecycle
• Proficient in CRM and reporting
• Fluent English plus Arabic or Hindi
• Dubai-based

Responsibilities

• Lead, coach and develop a small team of Relationship Managers, owning day-to-day performance against commercial targets
• Drive the full client lifecycle, from lead conversion and activation through to portfolio growth, retention and reactivation
• Step in on high-value conversions, complex client conversations and team-level escalations
• Coach the team on account planning, commercial conversations and growing deposits and trading activity
• Track team KPIs, keep CRM discipline tight, and report performance and insights to management
• Work closely with Customer Service, Product, Marketing, Partnerships, Payments and Compliance
• Where applicable, manage your own client portfolio and personal commercial targets

Skills

Relationship management

Team leadership

Sales

CRM reporting

FX/CFD markets knowledge

English & Arabic or Hindi

Tools

CRM platforms

Sales management tools

Job description

Team Lead, Relationship Management (Arabic / Hindi) - Dubai, UAE | Full-time

About the company:

Our client is a global retail trading platform with over 25 years in the market. It has given more than 2 million clients across the Middle East, Asia and Africa access to FX, equity and commodity markets. The company is growing fast, with central offices in the UAE and the UK.

About the role:

We’re looking for a commercially driven Team Lead to manage a small team of Relationship Managers and drive client, revenue and portfolio results. You’ll own the team’s day-to-day performance across the full client lifecycle, from converting qualified leads through to portfolio growth, retention and reactivation. Hiring is open for Arabic-speaking and Hindi-speaking markets.

Key responsibilities:

• Lead, coach and develop a small team of Relationship Managers, owning day-to-day performance against commercial targets
• Drive the full client lifecycle, from lead conversion and activation through to portfolio growth, retention and reactivation
• Step in on high-value conversions, complex client conversations and team-level escalations
• Coach the team on account planning, commercial conversations and growing deposits and trading activity
• Track team KPIs, keep CRM discipline tight, and report performance and insights to management
• Work closely with Customer Service, Product, Marketing, Partnerships, Payments and Compliance
• Where applicable, manage your own client portfolio and personal commercial targets

What we’re looking for

• 6-8 years in relationship management or sales within a CFD/FX brokerage or similar, including experience leading or coaching a team
• A proven track record against conversion, deposit, revenue or portfolio-growth targets
• Strong knowledge of FX/CFD markets, trading products and the brokerage client lifecycle
• Confident with CRM and sales-management platforms, with strong reporting and analytical skills
• Fluent English plus Arabic OR Hindi, spoken and written
• Dubai based