Relationship Manager - Priority Banking

Emirates Islamic; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Emirates Islamic seeks an experienced Priority/Private Banking Relationship Manager to drive new HNI client acquisitions and manage wealth products in a compliant environment. You will cross-sell across departments, achieve revenue targets, and ensure high levels of client satisfaction.

The role requires minimum 2 years in priority banking, familiarity with core banking platforms, and a CISI qualification. UAE-based on-site position with growth opportunities.

Qualifications

• Minimum 2 years in retail or priority banking with client relationship exposure.
• Experience with core banking platforms and wealth management products.
• Proven ability to meet revenue targets and maintain compliance.

Responsibilities

• Acquire new HNI client relationships and sell liability, asset, and investment products.
• Cross-sell and refer business to other bank areas.
• Be conversant with the full range of Priority Banking products and services.
• Meet targets for Wealth Management revenue, FX revenue, Deposits and Assets.
• Maintain NPS above 50 and Customer Satisfaction at 95%.
• Resolve 95% of complaints within agreed TATs.
• Adhere to policies on operational risk, sales processes, credit policy, anti-mis-selling, etc.
• Ensure up-to-date KYC, profiling, and confidentiality; assess customer risk and product suitability.
• Document meetings and contribute to reporting; uphold Emirates Islamic standards.

Skills

Client relationship management

Sales skills

KYC/compliance

Financial product knowledge

Education

Bachelor's Degree

CISI Professional Qualification

Tools

Core banking platforms

Job description

Job Description

Delivering tailored financial solutions to priority banking clients, this role ensures a high standard of service and supports the bank's growth objectives within the affluent customer segment. By applying established procedures and leveraging product knowledge, the role addresses day-to-day client needs and resolves issues within defined guidelines, escalating exceptions as needed. Outputs directly enhance client satisfaction and retention, supporting the Area Manager's mandate to achieve business targets and uphold service excellence. Communication is focused on direct client interactions and internal coordination, ensuring seamless delivery while maintaining compliance and risk standards.

Requires minimum 2 years of experience in retail or priority banking, with exposure to client relationship management and core banking platforms.

Responsibilities

• Acquire new to bank HNI individual customer relationships satisfying the priority banking criteria through sales of liability, Asset and investment products
• To ensure cross sell and refer business to other areas of the bank (e.g. Business Banking, Corporate Banking etc.)
• To be conversant with the full range of Priority Banking products and services
• Meet all the assigned targets on Wealth Management revenue, FX revenue, Deposits and Assets consistently month on month
• Ensure that the NPS (Net promotor) score is higher than 50 at all times
• Ensure Customer Satisfaction score of 95%
• 95% of the complaints and Service Requests are resolved within the agreed TATs
• To be fully aware of all policies relating to operational risk, sales processes, credit policy, anti-mis-selling, etc.
• To be responsible for ensuring up-to-date compliance, KYC and profiling for each client as well as maintaining a high level of confidentiality at all times
• To be responsible for assessing customer risk, suitability of products and explaining appropriate products and services to meet client requirements
• To safeguard the reputation of Emirates Islamic by employing best practices and acting in a professional manner at all times, to document all meetings and contribute to the reporting processes established in the unit

Qualifications

• Bachelors’ Degree graduate
• CISI Professional Qualification
• Experience in Priority Banking or Private Banking relationship management

About Us

EIB

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with Shari'a principles.

As one of the leading Islamic banks in the UAE, Emirates Islamic offers exciting career opportunities for highly motivated professionals and graduates. At Emirates Islamic, we believe that our Employees are our biggest asset and we continuously invest in Talent Management & Training and Development programmes to help them excel professionally and achieve success in their chosen career.

Emiratization is a key strategic objective at Emirates Islamic. We provide training to talented, young Emaratis under dedicated programmes that shape their ambition, passion & commitment and guide them to become the future leaders of the organization as well as the overall financial sector.

We are driven by our values of Innovation, Customer Service, Ambition & Ownership and are always looking for talent to add to our diverse work environment comprising of over 60 nationalities.