Relationship Manager - Elite Banking

Rakbank; United Arab Emirates; On-site; AED 300,000 - 520,000; Full time

Job summary

Reporting to the Vice President & Team Manager, you will lead a 16-member team, coach staff, and ensure adherence to policies and IS certification timelines while expanding share of wallet and revenues.

Qualifications

• 5+ years in branch banking or relationship management.
• Experience advising on investment products.
• Strong client relationship and sales skills.
• Proven ability to lead and coach teams.

Responsibilities

• Drives the team to generate new business to achieve defined sales targets and team targets across assets and liabilities.
• Conducts joint calls with team members to increase business and to acquire new relationships and performs daily team huddles and monthly performance reviews as per prescribed guidelines.
• Provides leadership, coaching and support to the team members by setting objectives, identifying development needs and conducting performance management to manage staff attrition with an aim to optimize performance of every team member.
• Builds and deepens relationships with existing RAK elite/wealth management customers to achieve increase in share of wallet and revenues and assesses the quality, potential and profitability of new relationships as well as the existing portfolio.
• Ensures that the service standards of RAK elite/wealth management are met and maintained, and nil undesirable business is sourced and ensures that the team members clear IS certification within stipulated deadline.
• Provides complete information on IS products available on platform to enable customers to make informed decisions and keeps customers updated on current market trends and global economic policies and provides truly professional customer service to achieve a high level of customer satisfaction and retention.
• Prepares, recommends and reviews credit applications for cards, funded and non-funded facilities and ensures proper documentation and timely draw-down and manages an incremental portfolio of relationships, liabilities, AUM and assets.
• Advises and promotes to customers other products of the bank, refers potential leads and facilitates maximum conversions and cross sells different products of the bank to minimize attrition.
• Be fully aware of the entire product and service range available and keeps abreast of market developments, both global as well as local.

Skills

Relationship management

Team leadership

Coaching

Sales targets

Education

University degree

Job description

Job Description As a Relationship Manager – Elite Banking, you will play a key role in acquiring, managing, and growing Wealth Management client relationships. Your focus will be on building strong, long-term partnerships by understanding client needs, delivering tailored financial solutions, and ensuring exceptional customer satisfaction.

Job Description As a Relationship Manager – Elite Banking, you will play a key role in acquiring, managing, and growing Wealth Management client relationships. Your focus will be on building strong, long-term partnerships by understanding client needs, delivering tailored financial solutions, and ensuring exceptional customer satisfaction. You will be responsible for driving portfolio growth and achieving budgeted targets, while consistently upholding the bank’s policies, ethical standards, and code of conduct. Reporting to the Vice President & Team Manager – Elite Banking, you will be part of a dynamic team of 16 high-performing professionals, working in a collaborative and fast-paced environment focused on delivering excellence and driving business success. What You Will Be Doing

• Drives the team to generate new business to achieve defined sales targets and team targets across assets and liabilities.
• Conducts joint calls with team members to increase business and to acquire new relationships and performs daily team huddles and monthly performance reviews as per prescribed guidelines.
• Provides leadership, coaching and support to the team members by setting objectives, identifying development needs and conducting performance management to manage staff attrition with an aim to optimize performance of every team member.
• Builds and deepens relationships with existing RAK elite/wealth management customers to achieve increase in share of wallet and revenues and assesses the quality, potential and profitability of new relationships as well as the existing portfolio.
• Ensures that the service standards of RAK elite/wealth management are met and maintained, and nil undesirable business is sourced and ensures that the team members clear IS certification within stipulated deadline.
• Provides complete information on IS products available on platform to enable customers to make informed decisions and keeps customers updated on current market trends and global economic policies and provides truly professional customer service to achieve a high level of customer satisfaction and retention.
• Prepares, recommends and reviews credit applications for cards, funded and non-funded facilities and ensures proper documentation and timely draw-down and manages an incremental portfolio of relationships, liabilities, AUM and assets.
• Advises and promotes to customers other products of the bank, refers potential leads and facilitates maximum conversions and cross sells different products of the bank to minimize attrition.
• Be fully aware of the entire product and service range available and keeps abreast of market developments, both global as well as local.

What We Are Looking For

• University degree or equivalent qualification
• 5+ years’ experience in branch banking, operations and relationship management or customer service preferably in a similar HNWI relationship management job.
• Experience in advisory level on investment product offerings