Regional Technical & Training Manager

Elite Group Holding; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Elite Group Holding is seeking a Regional Technical & Training Manager to oversee technical inspections across vehicles of all types and manage the technical service department. The role includes liaising with customers, dealers, and manufacturers to resolve issues and drive long-term improvements in service performance.

Your responsibilities include evaluating diagnostics, planning inspections, and producing detailed inspection reports while ensuring adherence to safety standards and procedures.

Qualifications

• Experience in conducting vehicle inspections and producing detailed reports.
• Ability to oversee a technical service department and liaise with customers and manufacturers.
• Capability to develop and implement strategies for service performance.
• Strong leadership to guide teams and manage projects end to end.

Responsibilities

• Carry out vehicle inspections and prepare technical and inspection reports.
• Manage the technical service department to respond to customer inquiries promptly.
• Develop strategies to improve overall technical service performance.
• Coordinate between dealership, customers, dealers, and manufacturers to address issues.
• Ensure compliance with health and safety standards and policies.

Skills

Technical Expertise

Management Skills

Compliance & Safety

Customer Care

Job description

The Regional Technical & Training Manager will be responsible for conducting technical assessments-inspections and preparing both field technical reports and inspection reports & liaising with both customers dealers and respective departments. The primary role is to carry out a wide range of inspections on vehicles of all types. To manage and oversee the technical service department to ensure that all customer inquiries and requests are addressed in a timely and efficient manner. To develop and implement strategies for improving the technical service department’s overall performance. He will act as the primary liaison between the dealership and manufacturers to address technical issues, support warranty claims, and implement long-term solutions or preventive measures.

Duties and Responsibilities:

1. Technical Expertise

• Handling complex technical development concepts, latest software tools and technologies, strong database concepts and diagnostic techniques.
• Examines vehicles for damage and drives vehicles to detect malfunctions. Tests vehicle components for wear, damage, or improper adjustment, using mechanical or electrical diagnostic tools.
• Understanding different programming languages and ability to solve problems in diagnostics, testing and deployment.
• Possesses good knowledge of different software systems and various compatibility requirements.
• Plan, organize and manage technical inspections of all vehicles for assessment.
• Experience in troubleshooting, software development processes and ability to understand and implement the requirements.
• Conduct vehicle inspections and produce detailed reports and reports needed repairs.
• Development of technical specifications for all technical services and spare parts to meet functional requirements.
• Analyzing existing diagnostics systems and making recommendations for upgrades and improvements.

2. Management Skills

• Ability to communicate effectively with teams, clients and Manufacturer.
• Understand project requirements, coordinate with resources and direct the projects in the right direction in a timely manner.
• To manage change and effectively pass on the information down the line to concerned teams for smoother execution.
• Delegate and allocate responsibilities efficiently to manage projects end to end.
• Effectively lead teams and inspire others to achieve goals through innovation, quality and excellence.
• Liaise with all different sectors of the business as necessary.
• Resource management skills and ability to handle complex / sensitive issues and solve effectively.
• Encourage team interaction, boost employee motivation and appreciate team contribution.
• To match project tasks with opportunities for development so that employee potential is utilized to the maximum.
• Supervise technical tests to ensure proper technical implementations

3. Compliance and Safety

• Address a recall campaign if required for service technical issues.
• Developing and implementing technical support policies and procedures.
• Ensure compliance with Health and Safety standards.

4. Customer Care Satisfaction

• Help customers as required with queries relating to agreed technical standards, services and deal with front line testing queries, ensuring a high standard of service delivery.
• Ensuring timely resolution of customer issues without compromising on Quality.
• Escalating customer issues as necessary.

5. Administrative Works

• Keep all the technical inspections report of all vehicles for assessment.
• Prepares the reports of technical vehicle inspections.
• Supervise technical tests to ensure proper technical implementations.