Vehicle Technical Support Specialist

OMODA JAECOO UAE; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

OMODA & JAECOO AUTOMOBILE in the UAE seeks a Technical Support Specialist (OEM) to serve as the field-based bridge between dealer network and HQ Technical Support, Quality & Engineering. You will analyze complex NEV-related faults across BEV/HEV portfolios.

You will conduct remote and on-site diagnostics, lead investigations with OEM tools, train dealer technicians, monitor patterns, and escalate to Quality. Expect travel up to 50% and a UAE driving license.

Qualifications

• Diploma or Degree in Automotive / Electrical / Mechatronic Engineering or equivalent.
• 5+ years in automotive technical support in UAE.
• Proficient with OEM diagnostic platforms and high-voltage safety practices.
• English proficiency (written and spoken) is mandatory.

Responsibilities

• Provide Level 2 remote and on-site diagnostic support to dealers for NEV-related complaints.
• Conduct structured vehicle investigations using OEM tools and document findings.
• Guide dealer technicians through advanced diagnostics and provide feedback to training teams.
• Monitor dealer complaint feeds for emerging patterns and escalate to Quality.
• Submit weekly field reports and maintain a knowledge base of solved NEV issues.

Skills

Automotive electrical systems

BEV/HEV diagnostics

OEM diagnostic tools

CAN bus analysis

Technical reporting

Field service

Education

Automotive/Electrical/Mechatronic Engineering

Tools

OEM Diagnostic Platforms

ADAS scan tools

Battery diagnostic software

Job description

ABOUT US:

OMODA & JAECOO AUTOMOBILES are new brands under CHERY INTERNATIONAL- AUTOMOBILES (A FORTUNE GLOBAL 500 COMPANY).

OMODA

O indicates a positive, energetic tone - Oxygen, the essential ingredient of life. MODA comes from "Modern" - a modern and fashionable lifestyle with emphasis on high appearance level and high-tech products. It is a brilliant art in motion, CROSS-style SUV, Future & Fashionable based on the needs of global users. OMODA represents advanced design, futuristic technology and brand new crossover ecosystem.

JAECOO

As a brand-new off-road brand, the name JAECOO is inspired by a fusion of the German word "Jäger" and the English word "Cool." This melding captures both off-road and urbanism while exuding a refined style and quality that imparts a mission of brave exploration and unwavering perseverance. The brand philosophy is "From Classic, Beyond Classic." JAECOO is dedicated to innovation and breakthroughs, leading the new urban off-road trend with exceptional four-wheel-drive performance, remarkable safety features, and forward-thinking intelligent technologies.

1.Role Purpose

The Technical Support Specialist, OEM and acts as the technical bridge between the dealer network and HQ Technical Support, Quality & Engineering team. In this role, the candidate will act as 'field-based technical escalation specialist' when a complex or emerging vehicle complaint cannot be resolved at dealer level through standard diagnostic routines. Analyze early technical signals to identify emerging patterns, support root-cause investigations, and drive permanent corrective actions across the BEV, HEV, and PHEV portfolio.

2.Key Responsibilities:

2.1 Field Technical Support

• Provide Level 2 remote and on-site diagnostic support to dealers for NEV-specific complaints that exceed Level 1 capability covering high-voltage systems, battery management, power electronics, OBC, and ADAS integration etc.
• Conduct structured vehicle investigations using OEM diagnostic tools, oscilloscopes, CAN/ bus analyzers, and battery analysis equipment; document findings in a standardized field report format.
• Guide dealer technicians through advanced diagnostics in real time; identify gaps in technician competency and provide feedback to the training team.

2.2 Early signal detection & escalation

• Monitor assigned dealer complaint feeds for emerging patterns applying VIN-range, build-date, and part-number lenses to distinguish systemic from random failures.
• Create quality alert notifications when threshold triggers are met (complaint rate spike, tight VIN cluster, first occurrence on a newly launched model); escalation to the Quality Department based on the agreed SLA.
• Flag safety-relevant complaints immediately bypassing volume thresholds agreed with Quality Dept.

2.3 Quality investigation support

• Validate interim containment measures and TSBs in the field before wide release in consultation with Middle East Quality team; confirm that repair procedures are executable within dealer infrastructure.

2.4 Dealer capability development

• Conduct dealer workshops on NEV diagnostic techniques, safe high-voltage working practices, and quality alert processes.
• Assess dealer tooling and facility readiness for NEV servicing; report gaps to the Aftersales Manager.

Reporting & knowledge management

• Submit weekly field reports capturing open cases, newly detected patterns, and closed cases timely on the Aftersales Technical dashboard. Provide daily updates on technical support ticketing system.
• Maintain a knowledge base of solved NEV complaints to reduce repeat diagnostic time across the network.

Qualification & experience:

• Diploma or Degree in Automotive / Electrical / Mechatronic Engineering or equivalent.
• 5+ years in automotive technical support in UAE. Hands-on with BEV or HEV systems or NEV brand in UAE.
• Proficient with OEM diagnostic platforms (e.g. ADAS scan tools, battery diagnostic software); safe HV working practices.
• Competent in advanced CAN bus analysis and in-depth BMS diagnostics preferred.
• High-voltage safety certification (e.g. IMI EV Level 3 or equivalent).
• OEM-specific NEV master technician accreditation preferred.
• Business level English (written and spoken) is mandatory.

Additional Note:

• Field-based role; regular travel to dealer sites (up to 50% of working time).
• Work with high-voltage systems daily; strict PPE and safe-working-procedure compliance is mandatory.
• Occasional weekend or out-of-hours response required for Critical/ Safety escalations.
• The candidate needs to have a valid UAE Driving License