Regional Customer Support Agent

Platinumlist; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Platinumlist.net is seeking a Regional Customer Support Agent to deliver exceptional service for ticketing inquiries across the GCC. You will handle high volumes via calls, email, WhatsApp, social channels, and Intercom, ensuring a seamless attendee experience.

The role requires a native Arabic speaker with fluent English, at least 2 years in customer service (ticketing or entertainment preferred), and flexibility to work evenings, weekends and holidays during peak events.

Qualifications

• Minimum 2 years in customer service.
• Experience in ticketing or entertainment is preferred.
• Excellent communication and problem-solving skills.

Responsibilities

• Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
• Assist customers with ticket purchases, refunds, and event-related issues.
• Provide real-time support during events, including troubleshooting ticketing issues.
• Collaborate with internal teams to resolve escalated concerns.

Skills

Arabic native

English fluent

Communication

Problem solving

Flexible shifts

Team player

Adaptability

Job description

About Us: Platinumlist.net, a pioneering leader in the online event guide and ticketing solution industry, has been revolutionizing the event landscape in the Gulf region since 2009. As the largest ticketing provider in the GCC, we proudly serve an extensive array of events across the United Arab Emirates, Saudi Arabia, Oman, Bahrain, Qatar, and Kuwait from our Dubai-based headquarters.

About the Role: We are looking for a Regional Customer Support Agent to join our team and provide exceptional service for ticketing-related inquiries. The ideal candidate will handle a high volume of customer interactions across multiple channels, ensuring a seamless experience for event attendees across the GCC region.

Key Responsibilities:

• Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
• Assist customers with ticket purchases, refunds, and event-related issues.
• Provide real-time support during events, including troubleshooting ticketing issues.
• Collaborate with internal teams to resolve escalated concerns.
• Work flexible shifts, including evenings, weekends, and public holidays as required.
• Be available beyond standard working hours during peak event periods.
• Ensure a high level of customer satisfaction through timely and professional support.

• Language: Native Arabic speaker with fluency in English.
• Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.
• Skills:
  • Strong communication and problem-solving skills.
  • Ability to work under pressure and handle high workloads.
  • Flexibility in working different shifts and beyond regular hours when necessary.
  • A team player with adaptability to changing schedules.

Growth Opportunities:

• Potential for cross-border responsibilities across the GCC region.
• Opportunity to expand expertise in ticketing platforms and event management.

• Work with a leading ticketing platform in the GCC.
• Gain valuable exposure to the entertainment and events industry.
• Enjoy a dynamic and flexible work environment with exciting opportunities.