GCC Regional Ticketing Support Specialist

Platinumlist; Dubai; Sur place; AED 78 000 - 123 000; Plein temps

Résumé du poste

Platinumlist.net is seeking a Regional Customer Support Agent to deliver exceptional service for ticketing inquiries across the GCC. You will handle high volumes via calls, email, WhatsApp, social channels, and Intercom, ensuring a seamless attendee experience.

The role requires a native Arabic speaker with fluent English, at least 2 years in customer service (ticketing or entertainment preferred), and flexibility to work evenings, weekends and holidays during peak events.

Qualifications

• Minimum 2 years in customer service.
• Experience in ticketing or entertainment is preferred.
• Excellent communication and problem-solving skills.

Responsabilités

• Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
• Assist customers with ticket purchases, refunds, and event-related issues.
• Provide real-time support during events, including troubleshooting ticketing issues.
• Collaborate with internal teams to resolve escalated concerns.

Connaissances

Arabic native

English fluent

Communication

Problem solving

Flexible shifts

Team player

Adaptability

Description du poste

Platinumlist.net is seeking a Regional Customer Support Agent to deliver exceptional service for ticketing inquiries across the GCC. You will handle high volumes via calls, email, WhatsApp, social channels, and Intercom, ensuring a seamless attendee experience.

The role requires a native Arabic speaker with fluent English, at least 2 years in customer service (ticketing or entertainment preferred), and flexibility to work evenings, weekends and holidays during peak events.