Regional After-Sales & Lifecycle Lead, Isolation Valves

Tanqeeb

Abu Dhabi

On-site

AED 240,000 - 420,000

Full time

13 days ago

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Job summary

Emerson is seeking a senior leader to drive After-Sales Customer Support, Local Value-Added Services, and Operational Excellence for Isolation Valves across the Middle East and Africa. You will partner with Sales, PMO, lifecycle services, factory teams, and partners to improve customer satisfaction and aftermarket growth.

The role emphasizes regional governance, RCA, and continuous improvement while ensuring safety, quality, and compliance across service activities.

Qualifications

Degree in Engineering or a related technical discipline.
Minimum 10 years of progressive experience in valve, actuators, and automation industries with operations, engineering or after-sales exposure.
GCC experience with major regional customers.
Strong knowledge of valve automation, after-sales support, maintenance, troubleshooting, and lifecycle services.

Responsibilities

Lead After-Sales Support processes for regional customer inquiries, warranty issues and field support.
Establish governance for customer complaints and technical support requests.
Coordinate and track closure of complaints while communicating with customers.
Lead RCA activities and corrective actions for recurring issues.
Provide technical guidance to Lifecycle Services and service teams for warranty and non-warranty activities.